Nicole Ferris
Ottawa
Summary
Dynamic operations leader with a proven track record at Marsh, adept at driving team performance and talent development. Expert in strategic planning and data-driven decision making, successfully enhancing client coordinator capabilities and fostering advancement into client manager roles. Committed to organizational improvement and effective cross-functional communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AVP of Client Coordinators
Marsh
Leawood, KS
08.2019 - Current
Direct a team of client coordinators in executing tasks that support client managers. Serve as a working manager during high-demand periods to maintain productivity. Facilitated processing of unit changes and renewal questionnaires. Developed client coordinators for advancement into client manager roles. Managed daily operations and utilized reports to track team performance. Held monthly performance review meetings to discuss individual growth and areas for improvement.
Education
GED -
Shawnee Mission South High School
Overland Park, KSSkills
- Operations management
- Channel management
- Internal communications
- Corporate communications
- Distribution strategy
- Partnership development
- Crisis management
- Strategic planning
- Organizational development
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Organizational improvement
- Operations planning
- Data analytics
- Cross-functional communication
- Reporting oversight
- Talent development
- Reporting management
Certification
P&C License KS
Surplus Lines License in several states
Timeline
AVP of Client Coordinators
Marsh
08.2019 - Current
GED -
Shawnee Mission South High School