Nicole Fiel
Trout Run,PA
Summary
Dynamic leader with a proven track record at Williamsport YMCA, enhancing wellness through innovative programs and increasing staff productivity by over 30%. Expert in fitness programming and excels in fostering teamwork. Skillfully blends critical thinking and active listening to surpass client and organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Health and Wellness Director
Williamsport YMCA
Williamsport, PA
07.2022 - Current
- I was Honored when the YMCA came to me with the opportunity to become the Wellness Director of our Flag Ship Fitness Facility, the lead Facility in our family of 6 Gyms. I currently have expanded our training staff to 10 personal Trainers and currently see over 64 employee's from Fitness attendant staff, to group exercise instructors. I feel our team runs smoothly and efficiently, with a well maintained Fitness Floor and over 4000 Members in our Facility.
- I believe as a leader, I need to show initiative when on the floor. No job is to big or to small for me, from picking up stray cleaning cloths, to handling and defusing conflicts in the gym area. I also hold an open door policy where my staff feels comfortable with discussing and issues, or problems they may have. Together we either try to work out a solution, or sometimes I believe they just want to be heard.
- Overseeing ongoing professional development opportunities for staff members to stay current on industry trends and best practices. Looking for Gaps in what we offer and finding the best staff to fill, or be trained to fill those needs.
- I have worked on and developed many of our community oriented programs like our Live Strong Cancer Survivor Program, I helped develop and Launch our Vet Strong Program to help Veterans get back to healthy, with personalized fitness programming and free gym memberships for the whole family. We also offer more community programs like our Wellness Initiative where people who can't afford personal training, can get help with getting healthy, learning healthy habits, and training techniques that also help with improving mental health. Another Program that works hand in hand with our local hospital is our Joint Replacement Program. Helping those getting Surgery receive membership and guidance prior to and after their surgery to increase recovery success and overall strength and mobility.
- Developed comprehensive health education materials for diverse populations, promoting preventive healthcare practices.
- Established strategic partnerships with community organizations to provide accessible healthcare options for underserved populations. For example working with our local food bank, community garden, animal shelter and more!
- Developed Community Events that helped those in need like: Turkey day Coat Drive, giving a free Thanksgiving Day Workout for anyone who donated a new or gently used coat, hat or mittens. Children's Winter Carnival: a Free Event for our area kids, with games, prizes, and of course Santa and hot chocolate. Back to School Block Party: We obtained and stuffed over 500 backpacks from donation and give them to the children in the community, but also hold games, have food trucks, music, really focusing on bringing the community together! Cupcakes for a Cause: Of course I had to bring Baking into my Wellness Job, I donate all my time and materials and bake of 250 Dozen cupcakes (I have held this several times!) giving the profits to our Cancer and Veteran Programs.
- Increased overall employee productivity through the development and execution of targeted wellness initiatives. Partnering Employee's at the YMCA with our professional personal trainers, to give workouts, and nutritional advise so they can utilize our work place and lead a healthy lifestyle.
- Promoted a culture of wellness within the organization, leading workshops on stress reduction, nutrition, and exercise. Promoting Grief Counseling for Families and loved ones, Art Classes for Stress Relief and Creativity, Different styles of Yoga and Meditation Classes to also increase mental and physical health.
- Led a team of dedicated professionals, providing mentorship and guidance to enhance their skills and performance levels. I have tried very hard to promote the individualism of each of my staff, and encourage them to stand out to members and clients. Pairing certain trainers with certain Members to maximize their potential. Also promoting staff to different management levels, to help navigate communication and facility issues.
- Launched successful health promotion campaigns targeting specific demographics within the community, raising awareness about relevant health issues. Again I used my love of Marketing to Promote my staff and all of our wonderful Programs and offerings. I think that used correctly social media can be a huge asset.
- Cultivated a positive work environment by fostering open communication, collaboration, and respect among all team members. Making sure the staff has a "place of their own" to safely store personal items and rest between shifts, or meet with clients.
- Streamlined facility operations by implementing effective management strategies and improving staff communication. Communication is the Key to success on every level, so weekly updates, texts if schedules change, we make sure that all bases are covered so our floor runs smooth.
- Managed budgets and resources effectively, ensuring optimal allocation of funds towards essential health services. Increasing our Wellness Budget with implementing new programs, fundraising, and increased Personal training staff. We have met and exceeded monthly revenue and training goals, and are excited to keep growing.
Marketing and Wellness Specialist
Backcountry Outfitters
Pagosa Springs, CO
11.2019 - Current
- After my first hunt with Backcountry Outfitters, I became good friends with the female owner. We discussed helping their clients get healthy before their trips, so they were more successful and enjoyed the hunt more. I developed a program named Huntfit and utilized to help many of our hunters succeed.
- Shortly after working with Huntfit, I was asked to help maintain the Social Media Presence for BCO. I had Successfully increased business for BCO through social media, and also doing comparison studies to show how they could increase prices and still be competitive. I also remade brochures, branded merchandise, redesigned their booth for outdoor shows, and ultimately played a big role in booking big game hunts out 5 years.
- Backcountry Outfitters Social media started with 1700 followers and now after careful management and really showing how amazing the Colorado Mountains are we are at almost 28,000 followers.
- Promoting a positive image of the business and encouraging people to take a "Vacation Outside the Ordinary" in the Colorado Wilderness.
- Maintained up-to-date knowledge of industry trends and best practices by participating in professional development opportunities and attending relevant conferences. I have also worked may industry trade shows, and also we expanded out Trade show experience with hitting equestrian shows. This opened up or Summer Camp and Riding Experiences to people who may not like the hunting scene, but love the adventure and beauty of riding in the mountains.
- Contributed to the growth of the company''s brand reputation through consistent professionalism, expertise, and excellence in service delivery. Staying connected to clientele, and enhancing their experience throughout their trip. Happy Clients that are made to feel Special continue to book with the company
- Helping Justin with the Buy Out of BCO. I worked with Justin on Contacting Staff, and getting positions covered for the 2023 hunting season- I was excited to see Justin and Caleb Purchase BCO. Their vision for the business aligns with how I feel about the outfit, and I was excited when Justin offered me the opportunity to keep working with the social media and bringing BCO further into the technology age. While they finished up the hunting season, I built the new BCO website. Allowing for Trail Rides and Cabin/RV Bookings to all be made online. Then I converted all of BCO books to an Online Platform and now we can do all of Contracts, Billing, and Payments Electronically.
Personal Trainer
Williamsport YMCA
Williamsport, PA
03.2013 - Current
- After a Weight loss journey of my own, I wanted to help people with learning how leading a healthy lifestyle could change their lives. I loved my cake shop but felt I could do more for the community. While working, I obtained my Degree in Sports Medicine and when my husbands job called for a move to Pennsylvania, I decided it was time to change my Career.
- I work with a variety of clients educating them on proper exercise techniques, reducing risk of injury during workouts. Motivating clients to stay on track with fitness goals with positive and friendly approach.
- I have created Renovation Retreats, a separate company from the YMCA where I take clients on weekend retreats to focus on health and wellness. We have visited Upstate New York, the Beaches of Virginia, Northern Michigan, Williamsport PA and we have a retreat Scheduled for Colorado in one of BCO's High Country Camps with summer! I focus on the clients feeling pampered, but also doing something good for themselves. We hold clean eating cooking classes, experience new adventures like SUP or hiking, yoga, meditation, and all and all enjoying the peace and company of those around us.
- I was Head Hunted by a Wellness Speaker named Dr Jack Barnathan out of NYC. He added me to a group of like minded wellness professionals, where we would be coached on social media use, building my business, and developing Speaking Engagements. Through that group I have spoken at the ICA Conference at the Arnold Classic for 3 consecutive years. Here I not only got to meet and Speak with Arnold Schwarzenegger, but I spoke on the overall benefits of body movement and building strength to avoid injury. Also we would highlight the through alternative forms of therapy for example, chiropractic, personal training and physical therapy, many clients can avoid use of narcotic pain relief.
- I personalize Fitness routines for my clients working towards their personal fitness goals through realistic objectives. And Increasing client retention through consistent communication, motivation, and support. I keep a steady roster of 20-25 clients per week with many of them being with me for over 8 years.
- Designed specific workout systems for individual clients based on performance ability. Your average client is not an advanced athlete, most of my clients have injuries, medical conditions, are elderly, or someone just looking to make a change in their lives.
- Assisted in the development of gym-wide events, increasing overall membership engagement. For example the Events and Fundraisers I mentioned earlier.
- Mentored junior trainers on best practices for building a successful career in the fitness industry. This is a love of mine, I feel helping others build their clientele and forward their career is so important for the success of the entire facility.
- Provided emergency first aid and CPR as needed. As in any workplace their are hazards, injury and illness. I have used my CPR training, and do not feel uncomfortable in emergency situations.
Veterinary Technician
Alpine Animal Hospital
Gaylord, MI
07.1998 - 07.2013
- My First "adult" Job, I started at the Animal Hospital at 17 as a receptionist and worked my way up to Veterinary Technician. Here is where I learned about Customer Service., record keeping, and so so much more.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Kept Detailed Charts for all Patients, and followed Doctors Orders for Medication, Physical Requirements, Bandage Care, and Owner Education.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Administering Anesthesia to pets, intubating them, and prepping for surgery. Monitored during surgery and post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Performed dental cleanings using ultrasonic scaler.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation. I was the first to bring Good Citizen Puppy Classes to our area.
- Designed and Managed the Clinics first website and Social Media Accounts.
- I loved my Job as a Veterinary Technician, but ultimately I became burnt out. When the original owner sold, I decided to take a leap of faith and follow my dream and expand a small passion I had for making and decoration of cakes and cupcakes.
Owner
Piece Of Cake Wedding Cake Bakery
Gaylord, MI
07.2011 - 02.2013
- I have always loved to paint, draw, sculpt. So as an adult I craved being creative. And being a rather experienced baker naturally with our family life, I started small making birthday cakes and special event cakes for friends. Then after doing several wedding cakes for close friends, I decided to open my own shop. I literally started from scratch, going through the SBA for women focused loans, renting and remodeling my own downtown store front, and developing my "Piece of Cake" Brand.
- Managed day-to-day business operations.
- Became many popular Wedding Venue's "House Cake Designer" for their scheduled events and weddings.
- Developed my own website and social media
- Thought Outside the Box when developing products for off season sales, to market to holidays, and special needs of the customers.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed my own from Scratch Cake Recipes, and Opened and Ran the Shop on my own.
- Visited Wedding Trade Shows, allowing for more name recognition and sampling of product.
- I learned very quickly that being a one woman show with your own shop was extremely difficult. But I loved the challenge, Working 4 to 5 wedding cakes into a weekend, and making sure each was to perfection.
Education
Associate of Applied Science - Sports Medicine, Personal Training Management
ISSA
12.2012
Associate of Applied Science - Veterinary Technology
DCCCD
College Station, TX04.2004
High School Diploma -
Johannesburg-Lewiston High School
Johannesburg, MI05.1998
Skills
- Fitness programming
- Health Promotion
- Nutrition expertise
- Mental Health Support
- Nutrition knowledge
- Safety Monitoring
- Equipment management
- Group Instruction
- Budget Administration
- Service Promotion
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
Active Lover of all things Outdoors, Horseback riding, Hiking, Fishing, Hunting, Skiing
I was raised in a small town in Northern Michigan on our amazing Family Farm. This is where I developed my sense of adventure, Love for Life, and fully realize just how strong I really was. We would bale over 70,000 small bales of hay a summer (in Northern Michigan that is almost 3 months lol), with only my immediate family to work the family and handle each and everyone of those bales. Not only did we do hay, but we raised beef cattle, had horses, and every thing that makes small town America amazing.
I love being outdoors, especially with my 2 horses, Waylon and Wyatt as much as possible. We have trekked all over America, trail riding all over PA, MI and Colorado. I have taken them into the High Country with me when my niece and I worked summer camps. I also love hiking, fishing, and hunting. Skiing and Snowshoeing are also some of my favorite winter sports. But in the summer we deep sea fish off the coast of VA in a small town called Chincoteague. This is where a lovely herd of Wild Ponies live, there is nothing better than floating up to a mare an foal on your SUP and taking in the Sunset.
I love to have an adventure, and to share it with others. I often encourage to step outside their comfort zone to have an adventure of their own as often as possible. I believe is good for the body, heart and soul.
References
YMCA References
Rachel Bryant 570-772-4818
Lori Glant 570-244-6243
Jeremy Bottoff 570-660-5690
Rob Chambers 570-506-3173
Elisa Allen 570-506-3277
Fran Doherty 570-220-5388
Chris Wallace 570-220-2897
Dominic Valentine 570-810-4023
Liz Norton 570-447-7484
Colorado References
Justin Frie 970-946-2046
Abigail Yeatts 719-680-1769
Greg Feagans 304-668-9119
Staci Hine 651-303-6382
Michigan References
Rachel Degroot 989-619-9934
Marybeth Cook 989-350-1621
Liz Koscielniak 989-858-1882
Allison Sklarczyk 989-858-0697
A Special Note about the The Springs Resort
Dear Todd,
I have to tell you, EVERY time we are in Colorado we stay at the Springs. It truly is a healing and peaceful place, and I am beyond excited to have the opportunity to speak with you about further employment at your amazing facility. Pagosa Springs is very like my home town of Gaylord Michigan. Highly Tourist dependant, with multiple seasons and variations of income and revenue. Becoming even more of a part of the community, and forging relationships with people who make a living in Southwest Colorado would be a dream.
I have many ideas that I believe would flourish in your area and that I would love to share with you. I sincerely try to make everyday opportunity a learning lesson. I may have a very interesting resume, but no matter what, I will always bring something positive to the table no matter where I land.
We feel very comfortable living officially in Pagosa, as my husband and I see this as our special Retirement Area. He is a very talented Welder, and with the decline of the Natural Gas Industry in PA we both believe this may be the sign to head west.
Please feel free to call my references, and if you would like to schedule a call or zoom you can reach me at 989-390-3974 or coachnik@outlook.com.
Thank you for your time,
Sincerely,
Nikki Fiel
Timeline
Health and Wellness Director
Williamsport YMCA
07.2022 - Current
Marketing and Wellness Specialist
Backcountry Outfitters
11.2019 - Current
Personal Trainer
Williamsport YMCA
03.2013 - Current
Owner
Piece Of Cake Wedding Cake Bakery
07.2011 - 02.2013
Veterinary Technician
Alpine Animal Hospital
07.1998 - 07.2013
Associate of Applied Science - Sports Medicine, Personal Training Management
ISSA
Associate of Applied Science - Veterinary Technology
DCCCD
High School Diploma -
Johannesburg-Lewiston High School