Nicole Fien
Rochester,NY
Summary
Dynamic bartender with a proven track record at Overtime Bar and Grill, Robbies and Russell Station bar and grill excelling in high-volume environments. Renowned for strong multitasking and exceptional customer service, I effectively resolved complaints and enhanced guest experiences. A reliable team player, I consistently maintained a clean, organized bar while managing cash transactions with precision.
Overview
2027
2027
years of professional experience
Work History
Bartender
Overtime Bar and Grill
- Collaborated with kitchen staff to synchronize food and drink orders efficiently.
- Handled cash transactions accurately, ensuring balanced till at end of shifts.
- Resolved customer complaints promptly, maintaining high satisfaction levels during service disruptions.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Russell Station Bar and Grill
4670 Dewey Ave
09.2022 - Current
- Prepared and served a diverse range of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on cocktail preparation and customer service protocols.
- Engaged with customers to provide recommendations, enhancing overall dining experience.
Bartender
Robbies Bar and Grill
610 North Greece Rd
05.2018 - 2024
- Oversaw inventory management and restocked supplies proactively to ensure continuous availability.
- Prepared and served a diverse range of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Engaged with customers to provide recommendations, enhancing overall dining experience.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Handled cash transactions accurately, ensuring balanced till at end of shifts.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Greece Athena
Rochester, NY06-2000
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
Russell Station Bar and Grill
09.2022 - Current
Bartender
Robbies Bar and Grill
05.2018 - 2024
Bartender
Overtime Bar and Grill
High School Diploma -
Greece Athena