Nicole Fillingham
Mount Pleasant,MI
Summary
Experienced with managing daily operations of licensed in-home childcare setting while ensuring safe and nurturing environment. Utilizes strong organizational skills to develop and implement educational activities tailored to each child's needs. Knowledge of effective communication techniques to foster positive relationships with parents and children alike.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed In-Home Daycare Provider
Little Angels
09.2024 - Current
- Developed and implemented daily educational activities fostering children's cognitive growth.
- Maintained a safe and nurturing environment, ensuring children's well-being and security.
- Communicated effectively with parents regarding child progress and daily activities.
- Monitored children's behavior, promoting positive interactions and conflict resolution skills.
- Managed meal planning and preparation, adhering to dietary requirements and nutrition standards.
- Organized age-appropriate games and creative projects enhancing social development.
- Continuously updated professional knowledge by attending workshops, training sessions, and conferences related to early childhood education and care .
- Encouraged creativity through art projects using various mediums like paint, clay, and recycled materials .
- Enhanced child development by implementing age-appropriate learning activities and playtime routines.
- Assisted in the growth of motor skills through hands-on activities such as painting, drawing, and outdoor play.
- Organized and participated in field trips to local parks, museums, and libraries, providing enriching experiences that broadened children''s understanding of the world around them.
- Managed administrative tasks including record-keeping, billing, scheduling, and reporting to maintain an efficient daycare operation.
- Organized nutritious meals and snacks according to dietary requirements, supporting healthy eating habits for all children.
- Supported early literacy development with engaging storytime sessions and interactive reading exercises.
- Facilitated nap time routines to ensure proper rest for all children during the day while maintaining a calm environment.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Sales Supervisor
Evolve Tele-Services Inc
06.2014 - 06.2024
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Developed training programs for new hires, enhancing product knowledge and customer engagement skills.
- Analyzed sales data to identify trends, optimizing inventory management and promotional strategies.
- Monitored team performance metrics, providing feedback to drive continuous improvement initiatives.
- Resolved escalated customer issues promptly, ensuring high levels of satisfaction and loyalty.
- Oversaw 30+ employee's performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Coached and trained 30+ employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Effectively coached team members to reach weekly and monthly sales goals.
- Drove significant increase in cross-selling success by training staff on effective techniques and product knowledge.
- Monitored daily sales performance and provided feedback to each team member.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Maintained up-to-date knowledge of products and services offered to customers.
- Developed and enforced policies and procedures for compliance with company policies.
Sales Representative
Evolve Tele-Services Inc
12.2012 - 06.2014
- Implemented feedback mechanisms to refine product offerings based on customer insights.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Set and achieved company defined sales goals to remain at about 33% for all products.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas..
- Fielded customer complaints and directed them to the right department if not able to help with the problem.
Home Health Aide
Helping Hands
01.2007 - 01.2009
- Provided compassionate personal care, including bathing, dressing, and grooming for client in home and hospital settings.
- Assisted client with mobility exercises and daily living activities to enhance physical independence.
- Monitored vital signs to ensure overall health and safety of the client.
- Helped client maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for the client, reducing falls and accidents.
- Assisted client with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Improved clients well-being by providing compassionate and attentive personal care.
- Assisted disabled client to support independence and well-being.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Coordinated and transported to medical appointments.
Education
Bachelor of Arts - Human Services
Siena Heights University
Adrian, MI12-2004
General Associate Degree - Criminal Justice
Lansing Community College
Lansing, MI05-2002
Skills
- Child development
- Educational activity planning
- Safety and risk management
- Parent communication
- Meal planning and preparation
- Positive reinforcement strategies
- Health and hygiene
- Maintaining records
- First aid training
- Outdoor play supervision
- Age-appropriate activities
- Music and movement
- Art and creativity
- Multitasking capacity
- Confidentiality
- Trauma-informed care
- Caring and responsible
- Time management
- Problem-solving
- Punctual and reliable
- Multitasking
- Cleaning and sanitizing
- Organizational skills
- Active listening
- Effective communication
- Safety awareness
- Child safety
- Health and safety
- Child supervision
- Microsoft office
- Infant care
- Planning and leading activities
- CPR certified
- Interpersonal communication
Certification
- Daycare License - valid until September 2026
- American Red Cross - Adult and Pediatric First Aid/CPR/AED Certificate - valid until August 29, 2026
Timeline
Licensed In-Home Daycare Provider
Little Angels
09.2024 - Current
Sales Supervisor
Evolve Tele-Services Inc
06.2014 - 06.2024
Sales Representative
Evolve Tele-Services Inc
12.2012 - 06.2014
Home Health Aide
Helping Hands
01.2007 - 01.2009
Bachelor of Arts - Human Services
Siena Heights University
General Associate Degree - Criminal Justice
Lansing Community College