Shanise Wilkerson
Philadelphia,PA
Summary
Motivated Clinical Psychology Undergraduate student with a special interest in Childhood Development, seeking positions in the field of Psychology to gain more hands-on experience. Outgoing and friendly with strong drive to succeed. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Attentive, creative, and passionate about helping children/adolescents and adults develop social, emotional and educational skills necessary to thrive in everyday life. Familiar with developmentally appropriate activities for children and young adults. Highly experienced with providing nurturing environments conducive for growth and in support of promoting physical, emotional and social health to complement individuals of all ages.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Teacher, Toddler Room
Little Angels
Philadelphia, PA
12.2023 - 01.2024
- Developed age appropriate lesson plans that incorporate creative activities such as art, music, dramatic play and outdoor exploration.
- Planned and implemented activities to stimulate growth in language, motor and social skills.
- Promoted positive relationships between students by providing individual attention when needed.
- Collaborated with colleagues on classroom projects or initiatives related to curriculum design or assessment practices.
- Participated in professional development opportunities related to early childhood education topics.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Art Instructor
Future Stars Summer Camp
Wayne, PA
05.2022 - 08.2022
- Developed lesson plans to teach course materials according to schedule.
- Served as advisor for extracurricular activities such as art clubs and camps.
- Developed and implemented creative projects to engage students in learning art techniques.
- Organized classroom supplies and materials for easy access during lessons.
- Displayed students' work in schools, galleries and exhibitions to acknowledge creative pieces and boost student confidence.
- Hung art in classroom and in school hallways to display students' work.
- Selected and obtained materials and supplies and performance pieces to prepare for classroom instruction.
Sales Associate
Michael's Stores
Plymouth, PA
01.2020 - 01.2021
- Carried out Curb-Side orders
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Processed transactions using a point-of-sale system.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Ticketed, arranged and displayed merchandise to promote sales.
Assistant Store Manager
Claire's Boutique
King of Prussia, PA
01.2019 - 01.2020
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Manager
Philadelphia Water ice Factory
Philadelphia, PA
01.2019 - 01.2019
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Child Care Assistant
Family Matters Child Care
Philadelphia, PA
01.2017 - 01.2019
- Organized and implemented activities that developed children's physical, emotional and social growth.
- Provided a safe environment for the children to play in, ensuring their safety at all times.
- Assisted with meal preparation and feeding of infants and young children.
- Monitored children's play activities to ensure safety of the children.
- Read stories, taught songs and took part in educational games with the kids.
- Observed behavior of children and reported any issues to supervisor or parents.
- Cared for children in institutional settings.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Provided nurturing and appropriate environment for children ranging in age from 6 weeks to 5 years.
Professional Security Officer
Allied Universal Security Services
Philadelphia, PA
01.2016 - 01.2019
- Monitored CCTV surveillance systems and alarm systems to ensure the safety of personnel, property, and assets.
- Conducted physical security patrols inside and outside of premises to identify potential threats or suspicious activity.
- Responded to emergency situations such as fires, medical emergencies, bomb threats.
- Interacted with customers in a professional manner while providing assistance or responding to inquiries.
- Provided access control for visitors entering the facility by verifying identity documents and issuing visitor badges.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
Retail Sales Associate Cashier
Philadelphia Zoo
Philadelphia, PA
01.2014 - 01.2016
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Bagged or packaged purchases and wrapped gifts.
- Exchanged merchandise for customers and accepted returns.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Clinical Child Psychology
Cabrini University
Wayne, PA05.2024
Skills
- Data Acquisition
- Proficient in IBM SPSS Statistics 27
- Analyzing Trends
- Analytical Problem-Solving Skills
- Afterschool Program Leadership
- Curriculum-Based Lessons
- Lesson Preparation
- Classroom Management
- Promoting Social and Emotional Development
- Stationary Surveillance
- Emergency Management
- Access Control
- Workforce Management
- Employee Training and Development
Certification
- Trauma Informed Care Certification, Cabrini University - 2023
- PA Mandated Reporter- 2023
Volunteer Work
- F.Amedee Bregy Elementary School, Counselor's Assistant
- Cabrini University Disability Resource Center (DRC) Student Note Taker
Accomplishments
- As a student fellow worked to achieve accessible food for children experiencing lack of resources due to low socioeconomic status, earning recognition from Philly Tribune.
Timeline
Lead Teacher, Toddler Room
Little Angels
12.2023 - 01.2024
Art Instructor
Future Stars Summer Camp
05.2022 - 08.2022
Sales Associate
Michael's Stores
01.2020 - 01.2021
Assistant Store Manager
Claire's Boutique
01.2019 - 01.2020
Manager
Philadelphia Water ice Factory
01.2019 - 01.2019
Child Care Assistant
Family Matters Child Care
01.2017 - 01.2019
Professional Security Officer
Allied Universal Security Services
01.2016 - 01.2019
Retail Sales Associate Cashier
Philadelphia Zoo
01.2014 - 01.2016
Clinical Child Psychology
Cabrini University
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