Nicole Fink
Bountiful,UT
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Key Holder
Joann Fabrics
Clinton , UT
06.2024 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Verified accuracy of register tills at beginning and end of shift.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Assisted in general housekeeping to maintain store image.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Handled customer inquiries and complaints with professionalism and patience.
- Used Point of Sale register system to complete transactions.
House Cleaner
Merry Maids
Concord, California
05.2019 - 03.2024
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept patios or decks of debris or leaves with a broom or blower.
- Cleaned homes following specific and detailed protocols and requests.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used cleaning chemicals following proper guidelines.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Team Member/ Key Holder
Joann Fabrics
Pittsburg, California
11.2015 - 05.2019
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Recognized potential theft situations and alerted supervisor immediately.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Identified needs of customers promptly and efficiently.
Education
Some High School -
Granger High School
West Valley City, UTSkills
- Drawer counting
- Opening and closing coordination
- Alarm systems
- Team member development
- Store recovery processes
- Multitasking
- Shelving
- Manage employees
- Team building
- Time management abilities
- Professionalism
- Complaint Handling
- Conflict Resolution
- Checkout processing
- Customer Relations
- Cash Handling
Timeline
Key Holder
Joann Fabrics
06.2024 - Current
House Cleaner
Merry Maids
05.2019 - 03.2024
Team Member/ Key Holder
Joann Fabrics
11.2015 - 05.2019
Some High School -
Granger High School