Nicole Fister
Kalispell,MT
Summary
I pride myself in exemplary skills in customer service, a clear concise radio voice, passionate about my job, and organized. I am a dedicated leader with team-oriented mentality. I have a proven history of adaptability and resourceful problem-solving.
Overview
21
21
years of professional experience
Work History
Delivery Dispatcher
Napa Auto PARTS
08.2016 - Current
- Enhanced delivery efficiency by optimizing dispatch routes.
- Reduced customer complaints by closely monitoring delivery progress and communicating delays promptly.
- Managed high-volume orders, prioritizing deliveries based on urgency and location.
- Assisted in the resolution of delivery issues to maintain customer satisfaction levels.
- Supported team members during peak periods, stepping in to cover shifts when needed to maintain service levels.
- Served as a knowledgeable resource for drivers regarding route planning, traffic conditions, and delivery requirements.
911 Dispatcher
Flathead County
04.2003 - 05.2011
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
GED -
Flathead Valley Community College
Kalispell, MT04.1995
Skills
- Critical Thinking Abilities
- Geographical Awareness
- Multitasking Efficiency
- Adaptability and Flexibility
- Attention to Detail
- Problem Solving Capabilities
- Teamwork and Collaboration
- Inventory Management Understanding
- Route Planning Expertise
- Stress Management Techniques
- Vehicle Tracking Systems
- Scheduling and Prioritizing
Timeline
Delivery Dispatcher
Napa Auto PARTS
08.2016 - Current
911 Dispatcher
Flathead County
04.2003 - 05.2011
GED -
Flathead Valley Community College
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