Nicole Flores
Lubbock
Summary
Dynamic Talent Relations Manager with a proven track record at United Supermarkets, excelling in staff training and development while fostering strong relationships. Adept at regulatory compliance and performance management, I drive employee engagement and retention through effective conflict resolution and clear communication, ensuring a motivated and productive workforce.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Talent Relations Manager
United Supermarkets
06.2014 - Current
- Oversight of talent management procedures, including investigations, performance reviews, corrections, terminations, unemployment claims
- Process all applications, conduct interviews and ensure adequate staffing in all departments
- Conduct new team member orientation and ensure proper training procedures are implemented
- Evaluate HR practices and company policy to ensure fair and ethical treatment
- Serve as the facilitator for all team members on payroll and benefits procedures
- Establish positive rapport with all team members to boost morale and promote retention
- Work closely with leadership on store-wide procedures, policies and communication
- Act as a primary escalation point for conflict resolution to ensure swift, satisfactory solutions to maintain engagement and loyalty
Assistant Manager
Lowe's Supermarket
05.2011 - 06.2014
- Order and stock center store, dairy, frozen foods and non-foods
- Assist in other departments as needed, including produce, bakery, hardwares, price coordinating
- Participate in inventory counts to verify stock levels and address discrepancies
- Monitor office procedure, including cash handling, bookkeeping and administrative duties
- Open and close store and monitored shift changes to uphold successful operation
Education
Retail Manager Certificate -
Dallas Community College
05-2025
Skills
- Regulatory compliance
- Operations management
- Staff training and development
- Documentation and reporting
- Decision-making and problem-solving
- Recruiting and interviewing
- Verbal and written communication
- Customer service
- Coaching and mentoring
- Professional communication
Certification
TABC certificate
Food Safety Manager Certificate
Proctor for Certified Food Safety Manger Exam
Store Leadership Development Program Trainer
Timeline
Talent Relations Manager
United Supermarkets
06.2014 - Current
Assistant Manager
Lowe's Supermarket
05.2011 - 06.2014
Retail Manager Certificate -
Dallas Community College