Nicole Fowler
Ellington,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Growth Advisor
eBay
08.2021 - Current
- Educate and Mentor sellers on promoted Listing products
- Drive revenue and seller/listings adoption of various Promoted Listing campaigns
- Understand customer priorities and business goals and identify key improvement areas
- Advise and educate sellers on search/listing optimization tools/reports
- Communicate, present, and influence credibly and effectively at all levels of the organization, and with external stakeholders
- Present in virtual and in person seller events around the United States
- Train and mentor new hires.
Concierge Customer Service
eBay
08.2020 - 08.2021
- Provide highest level of Customer Service while maintaining consistently high CSAT scores as well as consistent AHT and ACW
- Assist eBay members by phone, email and chat contact in buy and sell
- Promoted to premium Services October 2020
- Handle phone chat and email contact for concierge, MSO, Buy and Sell (M2M trained).
Top Seller Support Associate
StubHub
04.2011 - 08.2020
- Escalations—experience explaining policy, empathizing, finding solutions, thinking of creative resolutions, calming upset customers, relating to customers
- Managing our Email and phone queue while making sure my production stays up
- Working special events such as the Super Bowl, Final Four, College Football Playoff Championship, and The Masters
- Managing seller’s metrics and sales data to determine whether they receive an incentive bonus
- Compiling sales data and metrics into Pivot Tables and excel spreadsheets for sellers to understand their metrics and sales data
- Ran a small team to test and improve our Siebel email system that all of Customer Service used
- Covered for account managers when on vacation
- Handling any issues their sellers had.
Education
Bachelor of Science - Dental Hygiene
University of New Haven
2006
Skills
- Proficient with Microsoft Word, Excel, PowerPoint, Windows, POS systems
- Hard-working, dedicated and Focused, with great follow-through
- Excellent interpersonal skills, resolving conflict and being part of a team
- Organized with a strong attention to detail
Timeline
Growth Advisor
eBay
08.2021 - Current
Concierge Customer Service
eBay
08.2020 - 08.2021
Top Seller Support Associate
StubHub
04.2011 - 08.2020
Bachelor of Science - Dental Hygiene
University of New Haven
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