Nicole Frates
New Bedford,Massachusetts
Summary
Adept at fostering positive client relationships and executing high-quality service, I leveraged my expertise in laundry equipment operation and exceptional communication skills at Wash World. My proactive approach to inventory management and dedication to workplace cleanliness significantly enhanced operational efficiency, positioning me as a reliable asset to any team.
Overview
14
14
years of professional experience
Work History
Laundry Attendant
Wash World
New Bedford, MA
10.2022 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Operated machines correctly by following machine instructions and safety regulations.
- Assisted with unloading and loading customer laundry items.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Cleaned machine filters and lubricated equipment.
- Monitored customer laundry loads to reach proper wash cycle times.
- Helped customers with choosing appropriate cleaning cycles and techniques.
- Delivered superior customer service by responding to inquiries and complaints.
- Supported fellow staff members with delivery and pickup of customer orders.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
Nail Technician
Self Employed
New Bedford, MA
04.2020 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Offered personalized services according to needs and preferences.
- Designed creative nail art designs and patterns.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Collaborated with other members of salon staff to provide amazing client experience.
- Performed detailed trimming, filing and other nail services.
- Grew repeat client base through effective marketing and customer service.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Treated, prepared, and maintained clients' nails on both hands and feet.
Recreational Director
Gateway to Cape Cod
Rochester , Ma
08.2019 - 10.2020
- Recruited trained, and supervised staff members in alignment with best practices for customer service and program delivery.
- Evaluated program effectiveness through regular feedback collection from participants.
- Purchased necessary equipment and sports materials to use for recreational activities.
- Used Software to design and decorate monthly calendars and newsletters.
- Fostered a welcoming environment for all visitors by ensuring accessibility accommodations were made as needed.
- Maintained cleanliness standards across facilities by creating comprehensive maintenance schedules for staff adherence.
- Assessed community needs through surveys and focus groups to tailor programming accordingly.
- Enhanced participant satisfaction by developing and implementing diverse recreational programs and activities.
- Implemented safety protocols for facility usage, minimizing risk of accidents or injuries during recreational activities.
- Promoted interest in recreational activities such as community outings, gardening and arts and crafts through consistent posts on social media platforms.
- Managed budgets and resources effectively to ensure smooth operation of all recreational facilities and programs.
- Handled conflict resolution professionally when confronted with participant concerns and maintained a positive atmosphere for everyone involved.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
Lunch Assistant
New Bedford Public Schools
New Bedford, MA
03.2011 - 11.2017
- Managed food inventory to minimize waste and reduce food costs.
- Supported school events by assisting in the planning and execution of themed lunches or special meals.
- Increased student satisfaction by regularly gathering feedback on menu offerings and making necessary adjustments accordingly.
- Facilitated smooth transitions between lunch periods by efficiently cleaning and resetting tables, allowing for a streamlined dining experience.
- Ensured a clean and safe environment for students during lunchtime, performing regular cleaning and sanitization tasks.
- Improved lunchroom efficiency by streamlining food preparation processes and implementing time-saving methods.
- Reduced wait times for students by speeding up service lines without compromising on quality or safety measures.
- Fostered positive relationships with both students and faculty through effective communication and teamwork efforts.
- Utilized excellent organizational skills to manage multiple tasks simultaneously while maintaining attention to detail throughout busy shifts.
- Assisted in training new Lunch Assistants, sharing best practices for efficient workflow management in the cafeteria setting.
- Monitored lunchroom behavior while maintaining a calm demeanor to ensure a pleasant dining experience for all students present at that moment.
- Maintained accurate records of student allergies, ensuring proper communication with kitchen staff for safe meal preparation.
- Provided exceptional customer service to students, addressing their concerns and resolving any issues promptly.
- Assisted with special dietary needs of students, providing appropriate meal options according to individual requirements.
- Upheld federal, state, and local health regulations by following strict food handling procedures at all times.
- Cleaned and sanitized surfaces, tools and equipment.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages and utensils per expected use levels.
- Prepared ingredients and recipe components ahead of time.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Served food according to temperature, safety and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
- Received and stored incoming supplies according to procedures.
Education
High School Diploma - Welding
Old Colony Regional Vocational Technical Highschoo
Rochester,ma05.2003
Skills
- Workplace Cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Safety Procedures
- Laundry equipment operation
- Item Sorting
- Sorting and transport
- Detergent and additive knowledge
- Supply Management
- Adherence to Policies
- Folding Techniques
- Laundry equipment maintenance
- Laundry distribution
- Inventory Tracking
- Equipment training
- Customer Service
- Problem-Solving
- Excellent Communication
- Teamwork and Collaboration
- Relationship Building
- Attention to Detail
- Work Prioritization
- Quality Assurance
- Sorting
- Inventory Support
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
Timeline
Laundry Attendant
Wash World
10.2022 - Current
Nail Technician
Self Employed
04.2020 - Current
Recreational Director
Gateway to Cape Cod
08.2019 - 10.2020
Lunch Assistant
New Bedford Public Schools
03.2011 - 11.2017
High School Diploma - Welding
Old Colony Regional Vocational Technical Highschoo