Guest Service Representative
Thornton's Gas Service
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled emergency situations with composure, ensuring guest safety and minimal disruption.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
