Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bryonia Mitchell

Bryonia Mitchell

Customer Services

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Excellent motivational skills proven to successfully communicate duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers, and co workers .

Overview

9
9
years of professional experience

Work History

Shift Lead

Thornton's Gas Station
03.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

CSR

IGT Solutions
03.2022 - 05.2023
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Created and maintained detailed database to develop promotional sales.

Unemployed

N/a
09.2020 - 03.2022

For anytime's that I was in between my other jobs, I was working temporary positions with employment agencies. I didn't want to list any job that didn't last more than 6m . I can also answer any questions you may have for employment .

Sandwich Artist; lead sandwich artist

SUBWAY®Restaurants
Knoxville, TN
09.2019 - 10.2021
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

CSR, Sales

UT Conference Center
06.2015 - 09.2020
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Knox Central High School
Barbourville, KY
05.2009

Skills

  • Performance Improvement
  • Operations Monitoring
  • Guest Service
  • Regulatory Compliance
  • Conflict Resolution
  • Rules Enforcement
  • Team Motivation
  • Equipment Troubleshooting
  • Inventory Counts
  • Team Leadership
  • Quality Inspections
  • Client Support
  • Positive Attitude
  • Sales Reporting
  • Training Assistance

Timeline

Shift Lead

Thornton's Gas Station
03.2023 - Current

CSR

IGT Solutions
03.2022 - 05.2023

Unemployed

N/a
09.2020 - 03.2022

Sandwich Artist; lead sandwich artist

SUBWAY®Restaurants
09.2019 - 10.2021

CSR, Sales

UT Conference Center
06.2015 - 09.2020

High School Diploma -

Knox Central High School
Bryonia MitchellCustomer Services