Summary
Overview
Work History
Education
Skills
Generic
Nicole Frazier

Nicole Frazier

Surprise,AZ

Summary

Detail-oriented administrative and staffing professional with over four years of experience supporting scheduling, compliance, and customer service functions in healthcare, insurance, and corporate environments. Proficient in Salesforce, EPIC, and the Microsoft Office Suite, with a proven ability to coordinate staffing effectively, manage confidential data with precision, and maintain accuracy under pressure. Recognized for strong problem-solving skills and clear communication, consistently providing reliable support to employees and leadership. Committed to enhancing operational efficiency and fostering a collaborative workplace culture.

Overview

9
9
years of professional experience

Work History

Enterprise Staffing Specialist

Banner Health
01.2024 - Current
  • Coordinate staffing and shift changes across multiple healthcare facilities.
  • Partner with clinical leads to resolve staffing gaps and minimize overtime costs.
  • Update schedules accurately while maintaining compliance with organizational policies.
  • Communicate staffing updates clearly to managers and staff across departments.

Insurance Professional Sales & Service

USAA
01.2024
  • Handled 70+ inbound member calls daily, guiding customers through auto and property insurance coverage, billing, and claims.
  • Ensured compliance with regulatory standards while documenting all interactions in Salesforce.
  • Delivered policy changes and account resolution with professionalism and efficiency.

Client Support Representative

PFS Group
01.2023 - 01.2024
  • Managed 50+ daily inbound and outbound calls with patients regarding billing, account updates, and insurance verification.
  • Resolved account issues and ensured accurate data entry into CRM systems.
  • Ensured HIPAA compliance while handling confidential patient financial and medical information.

Fulfillment Operations Specialist

Amazon
01.2020 - 01.2023
  • Packed, labeled, and shipped merchandise to meet daily productivity goals.
  • Trained and onboarded new associates, improving workflow efficiency.
  • Maintained quality control and accuracy in a high-volume fulfillment environment.

Retail Operations Specialist

Kroger
01.2020 - 01.2021
  • Assisted customers with transactions, returns, and inquiries while ensuring excellent service.
  • Supported store operations by maintaining accurate records and following compliance procedures.
  • Provided training support and helped improve workflow efficiency on the sales floor.

Early Childhood Educator

Mill Avenue Preschool
01.2017 - 01.2020
  • Created and implemented developmental activities for 20+ children.
  • Consulted with parents to build and maintain positive support networks.

Education

Valley Vista Highschool
Surprise, AZ

Skills

  • Staffing & Scheduling Coordination
  • Employee & Patient Support
  • Salesforce & EPIC Systems
  • Data Entry & Documentation Accuracy
  • Policy & Compliance Tracking
  • Administrative Assistance

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