Nicole Friend

• Analyzed social media metrics to improve campaign effectiveness and engagement rates.
• Tracked audience growth, volume, and reach across various social media platforms.
• Developed a monthly content calendar to organize and schedule clients.
• Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and TikTok.
• Managed the daily operations of all assigned social media accounts.
• Collaborated with public figures, companies and press to boost and enhance brand on social media.
• Organized events or webinars related to the company's products or services.
• Collaborated with popular YouTube personalities and influencers to enhance personal brand visibility.

• Managed beer and wine service supervision at LA Comicon
• Executed credit card payment processing with precision, consistently counting back change accurately.
• Sustained high levels of compliance with legal requirements to avoid overserving or underage incidents.
• Delivered excellent customer service, positively impacting attendee satisfaction.

• Prepared catering setups for events, ensuring quality presentation and organization.
• Provided exceptional cocktail service to VIP guests in a high-energy environment.
• Up-sold specialty drinks when appropriate.
• Performed side work duties such as stocking supplies and cleaning the bar area.

• Prepared meals in compliance with company standards and specifications.
• Chopped vegetables and marinated meats to enhance meal preparation efficiency.
• Operated kitchen equipment while adhering to strict safety protocols.
• Assembled food orders according to recipes from chefs or supervisors.
• Served a variety of courses, including appetizers, entrees, salads, and desserts at events.
• Collaborated with bartenders to ensure prompt service of accurate drink orders.

• Set up and dismantled catering equipment for events and functions.
• Assisted with food preparation and presentation for various catering services.
• Followed recipes and instructions from catering manager to prepare dishes for events.
• Executed high-end catering services for private Hollywood events targeting upscale clientele.
• Assisted bartenders with drink preparation and customer service tasks.

• Provided exceptional customer service in fast-paced lounge environment.
• Served food and beverages promptly, maintaining cleanliness and optimal presentation.
• Greeted customers and offered recommendations to boost profitability.
• Assisted wait staff during peak hours to sustain service efficiency.
• Bussed tables during busy periods to ensure smooth operations.

• Streamlined administrative processes through effective collaboration with team members.
• Facilitated daily operations by managing errands, enabling prioritization of critical tasks.
• Managed incoming calls and emails efficiently while coordinating executive schedules.
• Coordinated comprehensive travel arrangements, including flights, transportation, and accommodations.

• Executed exceptional customer service in a busy lounge atmosphere.
• Handled all hookah, beverage, and food management independently.
• Built rapport with regular customers through warm conversation.
• Utilized cash registers and POS systems for accurate payment processing.
• Upheld strict food safety protocols and cleanliness for customer protection.

Performed daily cleaning responsibilities, including sanitizing surfaces, emptying ashtrays, and mopping floors.

• Assisted in food preparation as necessary.
• Strictly followed health code requirements when preparing hookahs for patrons.
• Guided guests on various tobacco options and their flavor nuances.
• Attended ongoing training programs to advance skills and knowledge.