Nicole Fulton
Winter Park,FL
Summary
An enthusiastic and hardworking individual who is eager to find a position in a major company with a fast-paced environment. Trustworthy, reliable, and meticulous. Consistently works to exceed expectations and fulfill the goals of the company. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient management staff. Highly organized and hardworking with excellent planning and program management skills.
Overview
8
8
years of professional experience
Work History
Nursing Home Administrator
Southern Healthcare Management Group
Parkview Rehab Center At Winter Park
12.2022 - 09.2024
- Managed day to day operations of a 138-bed skilled nursing facility with strong leadership and effective teamwork
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Nursing Home Administrator
Signature Healthcare/ Orchid Cove-Lilac Health Group, Winter Park Care and Rehab
06.2019 - 12.2022
- Managed day to day operations of a 103-bed skilled nursing facility with strong leadership and effective teamwork
- Facility was put on Special Focus Facility status prior to hire date which resulted in a 0-star rating
- Facility went from a 0-star rating to 4 stars in 2021
- Facility was able to produce excellent survey results to remove Special Focus status
- Provided guidance and leadership throughout the survey process to ensure state and federal regulations are met and adhered to
- Planned and implemented strategies for operational management
- Participated in meetings for building center's policies and ensured implementation
- Facility return to hospital percentage decreased from 52% to 13%
- Served as facility, Maintained facility census above 95% in 2020
- Received award for most improved Survey 2019-2020
- Identified and participated in process improvement initiatives that improved the customer experience, enhanced workflow, and improved the work environment
- Monitored company identified key performance indicators and address issues that affected performance of the facility appropriately
- Lead the facility management staff in developing and working from a business plan that focuses on all aspects of facility operations including setting priorities and job assignments
- Oversaw regular rounds to monitor delivery of nursing care, operation of support departments, cleanliness and appearance of the facility; morale of the staff; and ensured resident needs were being addressed
- Responsible for the QA (Quality Assurance) program
- Maintained a working knowledge of and confirm compliance with all governmental regulations
- Monitored Human Resources practices to verify compliance with employment laws and company policies, and to confirm practices that maintained high morale and staff retention to include effective communication, prompt problem resolution, proactive supervisory practices and maintaining a proactive work environment
- Managed turnover and solidify current and future staffing through development of recruiting sources, and through appropriate selection, orientation, training, staff education and development
Nursing Home Administrator
Gulf Coast Healthcare, Lake Eustis Health and Rehab
05.2018 - 06.2019
- Managed day to day operations of a 90-bed skilled nursing facility with strong leadership and effective teamwork
- Ensured regulatory compliance with one successful annual survey with four tags or less and zero complaint surveys
- Regulatory compliance resulted in zero tags for federal life safety survey
- Facility increased from 3-star to 4-star and has maintained 4-star rating by CMS
- Maintained total census above budget with a net income averaging $20,000 a month
- Built strong relationships with community physicians and hospital case management
- Facility was part of the Preferred Provider Network at Advent Health
- Maintained 100% in customer overall satisfaction with facility
- Forecasted and implemented new programs for staff engagement and retention
- Reduced turnover by 30%
- Ensured compliance with applicable legal, regulatory, corporate, and reimbursement guidelines by holding the staff accountable through Quality Assurance, risk cause analysis, and various committees
- Preparation of the budget following discussions with the Director of Operations each year
- Monitored daily, weekly, and monthly systems, including department HPPD and key factors, and provided interventions as necessary for fiscal compliance and success
- Assisted in the recruitment and selection of competent department managers, supervisors, and other auxiliary personnel
- Consulted with department managers concerning the operation of their departments to assist in eliminating/correcting problem areas, and/or improvement of services
- Recognized employees for exceptional care and job performance on a regular basis and as part of their performance evaluations
- Managed facility budgets and business practices to include labor costs, payables and receivables
- Monitored business activities to be certain procedures and standards are followed, appropriate handling of funds and that sound credible business practices are always followed
Nursing Home Administrator
Gulf Coast Healthcare, The Oaks of Kissimmee
05.2016 - 05.2018
- Managed day to day operations of a 59-bed skilled nursing facility with strong leadership and effective teamwork
- Ensured regulatory compliance with two successful annual surveys with three tags or less
- Maintained a 5-star rating by CMS
- Increased Medicare census from an average of 13 to an average of 18 within one year with an improvement of over $11,000 in net income
- Built strong relationships with community physicians and hospital case management
- Maintained above 85% in customer overall satisfaction with facility
- Received Service Excellence Pillar Award in 2016
- Forecasted and implemented new programs for staff engagement and retention
- Ensured compliance with applicable legal, regulatory, corporate, and reimbursement guidelines by holding the staff accountable through Quality Assurance, risk cause analysis, and various committees
- Preparation of the budget following discussions with the Director of Operations each year
- Facility was part of the Preferred Provider Network at Advent Health
- Monitored daily, weekly, and monthly systems, including department HPPD and key factors, and provided interventions as necessary for fiscal compliance and success
Education
Master of Health Administration - Health Administration
Kaplan/Purdue University
Westville, IN10.2013
Bachelor of Health Services - Health Administration
Florida Atlantic University
Boca Raton, FL08.2011
Skills
- Windows 10
- Microsoft Office
- Typing 62 WPM
- Medical Software Skills
- Availity
- Navinet
- Curaspan
- Point Click Care
- KEPRO
- Data Analysis
- Critical Thinking
- Policy and Program Development
- Expenditure Authorization
- Financial Operations Oversight
- Employee Recruitment and Hiring
- Risk Management
- Budget Planning
- In-service Programs
- Risk Analysis
- Profitability Strategies
- Emergency Readiness
- JCAHO Accreditation
- Employee Supervision
- Operating Plans Development
- Process Implementation
- Compliance Advisory
- Organizational Goal Development
- Clinical Staff Management
- Patient Advocacy
- Utilization Management
- Problem Resolution
- Accreditation Coordination
- Risk Mitigation
- Medicare Compliance
- Facility Oversight
- Medical Programs Implementation
- Clinical Quality Program Standards
- Nursing Operations Management
- Performance Monitoring
- Quality Assurance Controls
- HIPAA Guidelines
- Human Resources Management
- Facility Inspection
Affiliations
- Active Member of Florida Healthcare Association- VP for District 2 2022-2023 and President for District 2 2023- current
- Active Member of Purdue Healthcare Administration Advisory Board
- Active Member of Florida Atlantic University Student Alumni Association
Licenses
Nursing Home Administrator License effective 4/28/2016
- NH5916
- Qualified Preceptor
References
- Cyndi Taplin (616) 558-2240
- Dr. Viktor Mikhael (407) 466-3398
- Archangele Mauger (352) 406-8005
- Brandon Todd (703) 599-0806
Timeline
Nursing Home Administrator
Southern Healthcare Management Group
12.2022 - 09.2024
Nursing Home Administrator
Signature Healthcare/ Orchid Cove-Lilac Health Group, Winter Park Care and Rehab
06.2019 - 12.2022
Nursing Home Administrator
Gulf Coast Healthcare, Lake Eustis Health and Rehab
05.2018 - 06.2019
Nursing Home Administrator
Gulf Coast Healthcare, The Oaks of Kissimmee
05.2016 - 05.2018
Master of Health Administration - Health Administration
Kaplan/Purdue University
Bachelor of Health Services - Health Administration
Florida Atlantic University