Nicole Gac
Phoenix,Arizona
Summary
Skilled call center professional experienced in delivering support services and resolving customer complaints. Demonstrated competencies in operating multi-line phone systems, tracking and updating documentation as well as promoting, maintaining loyal and satisfied customers. Superior computer skills and telephone etiquette.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Specialized Receptionist / Customer Service
Ttec By Google LSA
Tempe, AZ
02.2020 - Current
- Answered telephone calls to field inquiries from pros and marketers seeking information on LSA Google Guarantee.
- Maintained high level of customer service through friendly and polite demeanor.
- Operated telephone operating system and documented calls in Salesforce.
- Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties in a timely manner of 3:30secs.
- Served customers in a friendly, efficient manner following outlined steps of service.
Fragrance Sales Associate
LOreal USA Inc.
Gilbert, AZ
12.2019 - Current
- Utilized well-honed interpersonal and people skills to approach customers, engage in conversations and promote products
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances
- Applied extensive knowledge and training on perfume and scent products to educate my fragrance team of sales associates and customers
- Tracked number in sales and reported it daily
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Worked for l'OREAL fragrance company and sold YSL, Ralph Lauren, Valentino, Giorgio Armani, Flower Bomb etc
Treatment Coordinator Temp
Dependable Dental Staffing Agency
Tempe, AZ
07.2019 - Current
- Organized referrals to other medical specialists
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Scheduled, rescheduled and handled cancelled appointments for patients
- Maintained and managed patient records in compliance with security regulations
- Assisted patients in completing all necessary forms and documents
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Documented patients' dental health information, medical history and vital signs
- Greeted over 100-120 patients per day
- Booked appointments for patients using Dentrix
Treatment Coordinator
GBH Dental LLC; Dr. Brett Hawkins
Tempe, AZ
02.2019 - 12.2019
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying PPO insurance coverage
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Collecting co pays and fees and billing out to insurance
- Check patients out after procedures and set up for next appointments
- Educated patients on dental benefits and coordinated proper payment with insurance companies
- Helping new and existing patients feel relaxed and comfortable with any dental process
- Confirming patients appointments and making sure their patient share and frequencies are correct according to insurance or not
- Maintained a clean working space
- Explained treatment choices to patients and helped determine best options
- Booked appointments for patients using Dentrix
- Greeted over 50 patients per day
- Educated patients on postoperative care, including how to protect dental work and boost healing
Beauty Advisor
Nordstrom Tom Ford
Chandler, AZ
05.2018 - 03.2019
- Up sold additional products and services to increase sales numbers
- Helped customers feel relaxed and comfortable
- Completed purchases and processed payments
- Recommended appropriate products to meet customers needs
- Met or exceeded sales goals regularly
- Arranged merchandise to present visually appealing displays that drive sales
- Demonstrated application techniques to achieve desired looks
- Cultivated productive and positive relationships with customers built on loyalty and service
- Maintained counter and display areas clean and neat fashion
- Analyzed customer skin to asses unique conditions and skin type
- Inventoried ordered and stocked salon product line
- Handled guest complaints calmly and professionally
- Beautified customers by performing Makeup applications
Dental Assistant
Desert Dentistry
Phoenix, AZ
02.2018 - 06.2018
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, temporary and permanent crowns
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth
- Cleaned and sterilized dental instruments and equipment, straightened treatment rooms and restocked supplies
- Prep for next patient and maintain health and safety practices
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetic s
- Educated patients on postoperative care, including how to protect dental work and boost healing
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Recorded patients perio charting numbers, health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
Beauty Advisor
Dillards Chanel
Chandler, AZ
04.2017 - 05.2018
- Completed purchases and processed payments
- Conducted consultations to understand the clients desired outcome and assessed skin type and face structure
- Cultivated productive and positive relationships with customers built on loyalty and service
- Identified clients needs and recommended products based on preferences and requirements
- Met or exceeded sales goals on regular basis
- Maintained counter and display areas in clean and neat fashion
- Recorded notes for future reference, including customer preferences and services delivered
- Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
- Arranged merchandise to present visually appealing displays that drive sales
- Professionally applied makeup to 40 clients per month for outings, proms, weddings and many other special occasions and events
- Arranged merchandise to present visually appealing displays that drive sales
Skin Care Specialist
Sephora USA Inc
Chandler, AZ
02.2017 - 04.2018
- Analyzed skin condition and made appropriate product recommendations
- Developed individualized, therapeutic skin care programs
- Performed over 45 facials per week
- Fostered a friendly, warm and exceptional customer experience
- Followed through with client requests done in a timely manner
- Promoted salon-exclusive products to increase retail sales
Makeup Artist
Ulta Beauty
Chandler, AZ
05.2016 - 02.2017
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
- Professionally applied makeup to clients for outings, proms, weddings, funerals and other special occasions and events
- Kept up to date with Industry standards, trends and techniques
- Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone
- Conducted consultations to understand client’s desired outcome and assessed skin type and face structure
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa
Dental Assistant
Dr. Kane And Dr. Shandley D.D.S.
SOUTH Barrington, IL
02.2015 - 10.2016
- Educated patients on dental hygiene, pre-surgical instructions and post- surgical care
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
- Cleaned and sterilized dental instruments and equipment, straightened treatment rooms and restocked supplies to prep for the next patient and maintained health and safety practices
- Worked closely with patients before, during and after dental procedures
- Performed preventative maintenance on dental equipment and resolved malfunctions by troubleshooting
- Maintained clear, organized dental records and reports
Lead Esthetician
A Shear EncounterLtd
Elmhurst, IL
05.2008 - 05.2014
- Educated patients on treatment options
- Discussed procedures and treatment options with clients
- Handled busy schedules and stayed on top of key deadlines
- Advised clients on proper home-care regimens
- Welcomed clients arriving for appointments
- Fostered a friendly, warm and exceptional customer experience
- Informed guests of appropriate products available to increase retail sales
- Suggested appropriate therapy based on current health of client
- Performed facials, facial and body waxing, eye lash and brow tinting and body treatments
Education
Diploma - Esthetican Program
Pivot Point Academy - Bloomingdale
Bloomingdale, IL2006
Certificate - Dental Assisting
Elgin Community College
Elgin, IL2004
Skills
- Call center operations
- Customer service
- Documentation and reporting
- Communication skills
- Typing 40 wpm
- Client communication
- Problem-solving skills
- Logging call information
- Data entry
- Inbound phone calls
- Calm disposition
- Verbal and written communication
- Answering questions
- Sale expertise
- Gathering information
- Microsoft Office
Accomplishments
- Resolved product issue through consumer testing
- Chanel Education 2017
- Sephora Education 2017
- Attended the Chicago Makeup show June 2011 to 2014
- Christian Dior classes 2010
- Murad training classes 2011
- Aveda training classes May 2009
- Bioelements classes 2006 to 2013
- Mac Pro student education class 2006
- Runway fashion show with Urban Decay 2008
- Performed a makeup for Imagine Magazine 2008
- Pevonia Education classes October 2014
- Ulta Product Education classes March- September 2017
- ADA MID Winter Dental Show 2016
- CPR Training with OSHA and HIPPA training March 2015
Certification
- Certified Job with Google
Timeline
Specialized Receptionist / Customer Service
Ttec By Google LSA
02.2020 - Current
Fragrance Sales Associate
LOreal USA Inc.
12.2019 - Current
Treatment Coordinator Temp
Dependable Dental Staffing Agency
07.2019 - Current
Treatment Coordinator
GBH Dental LLC; Dr. Brett Hawkins
02.2019 - 12.2019
Beauty Advisor
Nordstrom Tom Ford
05.2018 - 03.2019
Dental Assistant
Desert Dentistry
02.2018 - 06.2018
Beauty Advisor
Dillards Chanel
04.2017 - 05.2018
Skin Care Specialist
Sephora USA Inc
02.2017 - 04.2018
Makeup Artist
Ulta Beauty
05.2016 - 02.2017
Dental Assistant
Dr. Kane And Dr. Shandley D.D.S.
02.2015 - 10.2016
Lead Esthetician
A Shear EncounterLtd
05.2008 - 05.2014
Diploma - Esthetican Program
Pivot Point Academy - Bloomingdale
Certificate - Dental Assisting
Elgin Community College