Megan Lesjak
Oak Creek,WI
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Solution-focused Service Analyst recognized for productivity and efficiency in task completion. Possess specialized skills in data analysis, process improvement, and customer relationship management, ensuring top-tier service delivery. Excel in problem-solving, communication, and adaptability, leveraging these soft skills to enhance service outcomes and support organizational objectives.
Overview
8
8
years of professional experience
Work History
Specialized Client Care Service Analyst
Northwestern Mutual
Franklin, WI
12.2025 - Current
- Maintains the ability to process Core Types of Work along with Complex Exclusions
- Handled urgent requests to ensure timely delivery
- Ability to utilize multiple systems
- Through understanding of how transactions impact other products or systems
- Provide training and review proficiency
- Answered questions from peers to provide clarity and support from peers consistently meets/exceeds quality and productivity goals
- Took ownership of tasks assigned by leadership to ensure successful completion
Sr Client Services Casework Analyst
Northwestern Mutual
Franklin, Wisconsin
06.2024 - 12.2025
- Processed complex exclusion requests efficiently
- Processed urgent items to meet tight deadlines
- Identify and communicate ideas for process efficiencies
- Identified and communicated ideas for process efficiencies to enhance team operations
- Contributed to discussions in huddles/team meetings to foster collaboration and share insights
- Handled quick question inquiries for team efficiency
Client Services Casework Analyst
Northwestern Mutual
Franklin, WI
06.2023 - 06.2024
- Processed various core work types in an organized manner
- Utilized multiple systems to streamline data entry and retrieval for case analysis
- Enabled seamless operations by leveraging various systems.
- Communicated with clients and field members.
- Processes Core types of work
Call Center Representative
Northwestern Mutual
Milwaukee, WI
04.2022 - 06.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Consulted with customers to resolve service and billing issues.
- Maintained strong call control and quickly worked through scripts to address problems.
- Resolved service and billing issues through direct consultation with customers, enhancing satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
Pharmacy Technician
Advocate Aurora Health Care
South Milwaukee, WI
11.2021 - 03.2022
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Store Manager
Walgreens
Cudahy, WI
08.2020 - 10.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract.
Assistant Store Manager
Walgreens
Milwaukee, WI
06.2018 - 09.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Created engaging merchandise presentations to motivate impulse purchases.
- Prior shift leader experience before being promoted to assistant store manager.
Education
High School Diploma -
Union Grove High School
Union Grove, WISkills
- Call center operations
- Customer communications
- Call documentation skills
- Complex problem solving
- Team-oriented
- Reliable and punctual
- Multi tasking
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Pharmacy operations
Timeline
Specialized Client Care Service Analyst
Northwestern Mutual
12.2025 - Current
Sr Client Services Casework Analyst
Northwestern Mutual
06.2024 - 12.2025
Client Services Casework Analyst
Northwestern Mutual
06.2023 - 06.2024
Call Center Representative
Northwestern Mutual
04.2022 - 06.2023
Pharmacy Technician
Advocate Aurora Health Care
11.2021 - 03.2022
Store Manager
Walgreens
08.2020 - 10.2021
Assistant Store Manager
Walgreens
06.2018 - 09.2020
High School Diploma -
Union Grove High School