Louis Pulvino
Lake Mills,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and dedicated Customer Service Representative with extensive experience in the Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Specialized Client Care Srvcs Rep
Northwestern Mutual
Franklin, WI
06.2022 - Current
- Provide excellent customer service and support to clients through various communication channels.
- Possess a deep understanding of the company’s products/services to assist clients effectively.
- Analyze and resolve client issues or complaints effectively.
- Build strong relationships with clients to enhance satisfaction and retention.
Insurance Agent
American Income Life Insurance Company
Des Plaines, IL
09.2021 - 04.2022
- Communicated with clients to understand needs and identify best policies for each case.
- Pursued professional development through insurance workshops, courses and webinars.
- Researched strengths and weaknesses of competitors to develop strategies for increasing new business.
- Monitored clients insurance coverages to ensure changing needs were met.
- Scheduled and attended 10-30 appointments per week.
Agronomist Assistant
UW Madison Research Project -WIPP
Madison, WI
08.2017 - 11.2018
- Developed and implemented control and eradication methods of crop disease, weeds and pests.
- Analyzed reports and tests on soil composition, terrain, hydrological characteristics and other topographic and geologic data.
- Organized and maintained records, inventory and materials.
- Assisted in research for development of new products and processes.
- Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
Education
High School Diploma -
Waterloo High School
Waterloo06-2015
Skills
- Customer Support
- Needs analysis
- Performance Tracking
- Product Knowledge
- Inbound and Outbound Calling
- Customer Service
- De-Escalation Techniques
- Microsoft Outlook
- High-energy attitude
- Call Center Operations
Certification
- Insurance License
Timeline
Specialized Client Care Srvcs Rep
Northwestern Mutual
06.2022 - Current
Insurance Agent
American Income Life Insurance Company
09.2021 - 04.2022
Agronomist Assistant
UW Madison Research Project -WIPP
08.2017 - 11.2018
High School Diploma -
Waterloo High School
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