Sandra Andujar Moreta
Nashua,NH
Summary
Strong leader and problem-solver dedicated to Patient care. Help providers with test results and lab ordering. Uses independent decision-making skills and sound judgment to positively impact patient care .
Overview
15
15
years of professional experience
Work History
Lead Lab Client Service Rep
Lowell General Hospital Saints Campus
01.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to patient and providers calls to answer questions regarding test results and testings.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
Phlebotomist
Southern NH Medical Center
05.2008 - 12.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Reviewed patient records for accuracy and completeness.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Education
Medical Assistant - Medical
Seacoast Career School
Manchester, NH04.2006
GED -
Adult Learning Center
Boston, MA01.1980
Skills
- Client Support
- Client Relations
- Order Processing
- Customer Support
- Customer Service
- Call Documentation
- Problem Resolution
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Translation and Interpretation Services
Fluent in Spanish speaking and writing,reading
Certificate in Medical spanish interpreter.
Languages
Spanish
Native or Bilingual
Timeline
Lead Lab Client Service Rep
Lowell General Hospital Saints Campus
01.2020 - Current
Phlebotomist
Southern NH Medical Center
05.2008 - 12.2021
Medical Assistant - Medical
Seacoast Career School
GED -
Adult Learning Center