ALICIA GUZMAN-GOMEZ
ANAHEIM,CA
Summary
As a Client Service Representative with over 18 years of experience, my goal is to provide above and beyond service. I strive to make every conversation count and add value by helping my clients achieve their goals by uncovering needs and recommending bank services and products. My goal is to further my ability to assist clients with their financial goals and needs
Overview
19
19
years of professional experience
Work History
Client Service Rep
Bank of America
07.2006 - Current
- Delivered outstanding and consistent client care
- Assisted clients with financial transactions
- Established connections and trust with clients through showcasing benefits of bank products and services.
- Contributed to refining operational processes through daily task audits
- Identified and reported fraudulent transactions
- Cultivated partnerships with colleagues to achieve common goals.
Education
Accounting
Fullerton College
Fullerton, CASkills
- Payment processing
- Customer focus
- File management
- Client support
- Complaint handling
- Escalation management
- Service recommendations
- Identifying risk
Languages
Spanish
Native or Bilingual
Timeline
Client Service Rep
Bank of America
07.2006 - Current
Accounting
Fullerton College