Heather Travis
Fort Walton Beach,FL
Summary
Proven customer support specialist, adept in payment processing and escalation management, with a track record of enhancing customer satisfaction at Bank of America. Excelled in maintaining confidentiality and professionalism under pressure, significantly improving client service standards. Skilled in both customer focus and meeting tight deadlines, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
FC Client Service Rep
Bank Of America
08.2016 - 01.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled customer finances efficiently while offering products and services to further their financial needs.
FC Client Service Rep
Bank Of America
07.2012 - 06.2015
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled customer finances efficiently while offering products and services to further their financial needs.
Customer Service
Walmart
07.2008 - 01.2015
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Resolved issues and maintained customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05.2010
Skills
- Customer Support
- Payment Processing
- Customer Focus
- Meeting deadlines
- Escalation management
Timeline
FC Client Service Rep
Bank Of America
08.2016 - 01.2017
FC Client Service Rep
Bank Of America
07.2012 - 06.2015
Customer Service
Walmart
07.2008 - 01.2015
Bachelor of Science - Psychology
Austin Peay State University
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