Leslie Brueckner
Biloxi,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
18
18
years of professional experience
Work History
Radiology Clerk Coordinator/Receptionist, Customer Service Representative
Singing River Hospital
06.2022 - Current
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Patient CSR
Deliver Health
01.2021 - 05.2022
- Facilitated communication between patients and various departments and staff.
- Compiled and reviewed medical charts.
- CSATS 95%, Adherence 98%, AHT 5 minutes, and Quality 98%.
- Schedule and confirm appointments for Advocate Health Chicago/ 10 years EPIC chart system knowledge.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained customer records with timely and accurate database updates.
- Selects correct plan codes and enters all insurance information to ensure timely and efficient authorization/verification of benefits.
- Call Center for over 400 physicians, hospitals, physician's offices, and clinics
Radiology Medical Transcriptionist
Nuance
09.2005 - 01.2021
- Transcribed sensitive documents with complete confidentiality.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Maintained security and privacy of records to protect patients and providers.
- Maintained 99.0% accuracy rate for spelling and content.
Education
High school diploma -
Pascagoula High School
Skills
- Account Management
- Office Equipment Proficiency
- Problem-Solving Ability
- Clerical Support
- Administrative Support
- Call Center Operations
Timeline
Radiology Clerk Coordinator/Receptionist, Customer Service Representative
Singing River Hospital
06.2022 - Current
Patient CSR
Deliver Health
01.2021 - 05.2022
Radiology Medical Transcriptionist
Nuance
09.2005 - 01.2021
High school diploma -
Pascagoula High School
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