Axel Magana

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided information regarding charge accounts and loyalty programs.

• Developed and oversaw budgets for facilities and worked within cost restraints.
• Prepared reports and schedules with accuracy.
• Maintained facility grounds, equipment and safety compliance.
• Held classes to teach staff facility procedures.
• held accountability and status of all equipment under my charge
• schedule all equipment calibration
• provide advice, guidance and assistance to the equipment commodity manager
• also advise maintenance personnel who perform maintenance and management duties
• as a maintenance management specialist I am able to assume the duties of a Maintenance Management Officer or Chief.
• monitor maintenance management programs, policies, and procedures

• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Recommended brand products to customers, highlighted benefits and redirected objections to secure sales.
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• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
• Oversaw new business development and customer servicing.
• Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Spearheaded and implemented standardized processes to control supply and inventory management.

• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Maintained inventory count, tracked usage and documented variances.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Completed physical inventory counts each month.
• Implemented organizational systems to optimize product placement and operational productivity.

• Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
• Provided ongoing efficiency and security maintenance and patching on website interface to maintain viability after launch.
• Generated reports detailing campaign performance, customer engagement and engagement trends.
• Maintained complete database of files, contacts and project materials.
• Performed market analysis and researched latest trends.
• Responded to email and social media messages according to prescribed policies.
• Stayed updated with latest marketing concepts and techniques.
• Utilized market trends and target audience statistics to effectively and appropriately market products.
• Handled social media accounts for company, increasing overall following from [0] to [8000].

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Monitored self-checkout systems and provided assistance or intervention where required.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Completed inventory counts and ordered merchandise.