Nicole Galvez
Jacksonville,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Key Holder Manager
MAC Cosmetics
Jacksonville, FL
09.2012 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Promoted business' development by building and maintaining relationships with new clients.
- Remote customer service
- Managed data entry processes to ensure accuracy and consistency across multiple platforms.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2004
Skills
- Data entry proficiency
- Appointment scheduling
- Calendar management
- Strong organization
- Follow-up skills
- Customer service
- Attention to detail
- Verbal and written communication
- Office administration
- Computer proficiency
Timeline
Key Holder Manager
MAC Cosmetics
09.2012 - Current
High School Diploma -
Mandarin High School