Nicole Garcia
Englewood,CO
Summary
Experienced customer service professional with over 15 years of experience. Skilled in prioritizing tasks, multitasking, and completing projects on time. Expertise in scheduling, customer relationship management, and document control. Highly motivated and goal-oriented. Dependable self-starter eager to contribute to the growth and success of an organization.
Overview
14
14
years of professional experience
Work History
Lead Stylist
Cookie Cutters Haircuts For Kids
Littleton, CO
09.2020 - Current
- Conducted thorough consultations with clients, ensuring their desired results were achieved every time.
- Sanitized all equipment and styling tools.
- Mentored junior stylists, sharing expertise in various cutting techniques and color applications.
- Reduced client complaints by addressing concerns promptly and professionally, ensuring complete satisfaction before leaving the salon.
- Built a strong base of loyal clientele through consistent delivery of high-quality services and excellent communication skills.
- Enhanced client satisfaction by providing personalized styling advice and recommendations based on individual needs.
- Increased salon revenue by upselling products and services tailored to clients'' preferences.
- Developed long-lasting relationships with clientele through exceptional customer service and attention to detail.
- Assisted management in inventory control, monitoring stock levels of salon products and ordering necessary supplies when needed.
- Maintained a clean and organized work station, adhering to strict sanitation guidelines for the safety of clients and staff members.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Patient Access Representative
Littleton Adventist Hospital
Littleton, CO
08.2018 - 09.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Salon Owner
Geneva J Salon
Littleton, CO
06.2017 - 01.2019
- Ordered beauty products and beauty equipment and maintained inventory.
- Oversaw daily salon operations and performed general salon tasks.
- Promoted services and products.
- Continually updated spa forms and brochures with the most current information.
- Mailed client forms and salon promotional documents.
- Meticulously entered client and service information when booking appointments.
- Helped analyze customers' hair condition to recommend appropriate products and hair care methods.
- Greeted all guests and assisted them with requests and special services.
- Organized salon paperwork and office files.
- Showed appreciation to resort guests by thanking them for their business.
- Scheduled beauty consultations and hair styling appointments.
- Processed all cash and credit card transactions with a 100% accuracy rate.
Elderly Caregiver
Gardens at Columbine
Littleton, CO
04.2018 - 08.2018
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Assisted disabled individuals to foster independence while still closely monitoring safety.
- Monitored clients' progress to report necessary changes.
- Worked to improve patient outlook and daily living through compassionate care.
- Consistently recognized by management for providing superior customer service.
Store Manager
Cash Store
Clovis, NM
11.2015 - 06.2016
- Trained staff to deliver outstanding customer service.
- Supported management in exceeding customer service and quality standards.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Shared product knowledge with customers while making personal recommendations.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Proactively identified and solved complex problems that impacted operations management and the business direction.
- Wrote order supply requests to replenish merchandise.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Addressed customer inquiries and resolved complaints.
- Maintained daily record of all transactions.
- Counted cash drawers and made bank deposits.
Booth rental Stylist
The Mane Edge Salon
Littleton, CO
11.2012 - 05.2015
- Provided accurate product and merchandise information to customers.
- Executed all daily opening and closing procedures.
- Offered refreshments of ice water and iced tea to all incoming guests.
- Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
- Developed strong customer relationships by making clients feel comfortable, being a good listener, and always doing the little extras.
- Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Master Stylist
Regis Salon
Littleton, CO
03.2011 - 10.2012
- Recommended home care hair regimens and treatments.
- Recommended hair styles that complimented clients' facial features and coloring.
- Promoted and sold salon services and products.
- Promptly fielded all incoming phone calls and scheduled appointments.
- Created repeat business by developing long-term relationships with regular customers.
- Used state-of-the-art techniques in coloring and treating hair.
- Meticulously entered client and service information when booking appointments.
- Offered refreshments of ice water and iced tea to all incoming guests.
Salon apprentice
Rockstar Industries Inc
Denver, CO
04.2010 - 01.2011
- Carried out simple hair treatments under the supervision of qualified stylists.
- Shampooed and conditioned hair.
- Worked the front desk and retailed hair products, processed payments and booked appointments.
- Kept the salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying the trash.
- Replenished body treatment sheets after each spa session.
- Kept work area in a clean and neat fashion to stay productive.
Education
Regency Beauty Institute
Lakewood, CO2010
BSN
Colorado Christian University
Denver, CO2021
High School Diploma -
Dakota Ridge Senior High School
Littleton, CO2006
Skills
- Creativity
- Customer service-oriented
- Multi-tasker extraordinaire
- Attentive to detail
- Organized
- Proficient in MS Office
- Strong communication skills
- Cheerful and energetic
- Dependable and reliable
- Broad medical terminology knowledge
Timeline
Lead Stylist
Cookie Cutters Haircuts For Kids
09.2020 - Current
Patient Access Representative
Littleton Adventist Hospital
08.2018 - 09.2020
Elderly Caregiver
Gardens at Columbine
04.2018 - 08.2018
Salon Owner
Geneva J Salon
06.2017 - 01.2019
Store Manager
Cash Store
11.2015 - 06.2016
Booth rental Stylist
The Mane Edge Salon
11.2012 - 05.2015
Master Stylist
Regis Salon
03.2011 - 10.2012
Salon apprentice
Rockstar Industries Inc
04.2010 - 01.2011
Regency Beauty Institute
BSN
Colorado Christian University
High School Diploma -
Dakota Ridge Senior High School