Nicole Garcia
Chicago,IL
Summary
I’m passionate about helping people—whether by supporting their goals or creating memorable experiences. With seven years in hospitality, including at the Waldorf Astoria, I’ve developed strong service, communication, and problem‑solving skills. I co‑founded a dog‑training business, further strengthening my client‑relations and leadership abilities. I also have a growing passion for mixology, combining a deep interest in spirits and cocktails with a solid hospitality foundation. I’m excited to bring my experience, adaptability, and commitment to exceptional guest service to a bartending or serving role.
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Hostess/Service Floater
Waldorf Astoria Chicago
Chicago, Illinois
04.2018 - Current
- Manage reservations and to-go orders via phone, addressing inquiries regarding restaurant and hotel services.
- Provided tailored food and beverage recommendations through active listening and engaging conversations.
- Assisted Bar Team in welcoming guests, offering water and snacks, and supporting closing duties as needed.
- Collaborated with servers, food runners, and bussers to maintain a prepared dining area and uphold service standards.
- Led dining area operations using organizational strategies that balanced guest satisfaction with business objectives.
- Developed guest profiles in OpenTable and KYC to enhance personalization of service.
- Assisted servers when needed, guiding guests through our food and beverage menu.
- Entered food and beverage orders into our POS system, Agilysys, efficiently.
Private Dog Trainer
MK9: Handler Coaching
Chicago, Illinois
04.2021 - 04.2023
- Conferred with owners about methods for continuing training and reinforcing the methods taught in sessions.
- Assessed canines and consulted with owners about suitability for desired use based on temperament, age, and other factors.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Created tailored training regimens for clients' specific goals.
- Hands-on coaching with clients and canines using creative and fun methods.
- Created specialized handbooks for clients, illustrating commands taught in class, and tips to ensure clients remain consistent.
- Personalized service for all clients, including availability via mobile 24/7.
- Offered a wide range of training packages, including basic obedience, advanced obedience, socializing, potty training, nose work, swimming lessons, agility, etc.
- Networking in public areas with our working canines, referring, and booking services for future clientele.
Level 3 VEG’D Team Member
Mariano’s
06.2016 - 03.2018
- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
- Quickly mastered required tasks to optimize performance across operations.
- Achieved team success through accurate and timely job completion.
- Fostered strong relationships with coworkers and management for effective collaboration.
- Trained new team members on procedures, safety standards, and best practices.
- Conducted continuous product quality checks in accordance with strict guidelines.
- Simultaneously prepared multiple orders during peak periods, ensuring high accuracy for customer satisfaction.
- Set up cooking supplies and workstations efficiently during opening and closing shifts.
Education
GED -
ASN Preparatory Institute
Chicago, IL08.2018
Skills
- Interpersonal communication
- Efficient time management
- Attention to detail
- Superior written and verbal communication
- Anticipation of client and business needs
- Adaptability, flexibility
- Creating solutions
- Dedicated to providing personalized luxury service with every client interaction
- Consistent self-education
- Networking
Languages
English
Full Professional
Spanish
Professional
Certification
Cybersecurity Threat Vectors and Mitigation
Microsoft
Microsoft
Timeline
Private Dog Trainer
MK9: Handler Coaching
04.2021 - 04.2023
Hostess/Service Floater
Waldorf Astoria Chicago
04.2018 - Current
Level 3 VEG’D Team Member
Mariano’s
06.2016 - 03.2018
GED -
ASN Preparatory Institute