Nicole Garcia
See's Candies
Gilroy,CA
27
years of professional experience
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Work History
Assistant Store Manager
4 Years 8 Months- Supervised daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance performance.
- Developed promotional displays to increase product visibility and drive sales growth.
- Implemented inventory management practices to maintain stock levels and minimize shrinkage.
- Collaborated with team members to execute seasonal campaigns, boosting engagement and customer loyalty.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction rates and repeat business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Manager
12 Years 8 Months- Assisted in training new staff on company policies and customer service standards.
- Supported inventory management processes to ensure stock accuracy and availability.
- Coordinated visual merchandising efforts to enhance store presentation and drive sales.
- Collaborated with team members to develop promotional strategies for seasonal campaigns.
- Developed employee schedules to optimize staffing levels during peak hours and events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Teacher's Aid
3 Months- Responsible for putting together snack and lunches for the kids, made sure they had play time and cleaned and helped with projects.
- Assisted teachers in implementing lesson plans and educational activities.
- Supported classroom management by maintaining a positive learning environment.
- Facilitated small group instruction, enhancing student engagement and comprehension.
- Collaborated with educators to develop individualized learning strategies for students.
- Organized classroom materials and resources for effective daily operations.
- Communicated with parents regarding student development and classroom activities.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Communicated regularly with parents regarding student progress and concerns, fostering positive home-school partnerships.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Copied, organized and distributed classroom assignments or other paperwork.
Third Key Holder
1 Year- Supervised daily store operations to ensure adherence to company policies and exceptional customer service standards.
- Trained and mentored new staff, fostering a collaborative team environment and enhancing overall performance.
- Managed inventory levels, conducting regular stock audits to optimize product availability and reduce shrinkage.
- Implemented visual merchandising strategies to enhance product displays, driving sales and improving customer engagement.
- Assisted in scheduling staff shifts, ensuring adequate coverage during peak hours while managing labor costs effectively.
- Developed efficient operational procedures that streamlined checkout processes and minimized wait times for customers.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
Education
GED
Skills
Achieved streamlined filing processes through effective alphanumeric organization. Delivered exceptional support in computer-related tasks
enhancing team productivity. Improved customer interactions by adhering to professional phone etiquette standards. Elevated customer service experiences
contributing to higher satisfaction ratings. Increased accuracy in cashier transactions
minimizing errors. Optimized postage machine operations to enhance efficiency. Strengthened team communication
leading to improved collaboration. Maintained a positive work atmosphere
boosting team morale.
Customer service
Time management
Attention to detail
Leadership qualities
Customer interaction
Workplace safety
Computer skills
Cash handling
Customer engagement
Decision-making
Complex Problem-solving
Product knowledge
Inventory management
License Class
CA Drivers (Passenger car)
Timeline
Assistant Store Manager
See's Candies
11.2021 - CurrentRead More
Assistant Manager
Lane Bryant
03.2009 - 11.2021Read More
Teacher's Aid
One World Preschool Learning Center
02.2002 - 05.2002Read More
Third Key Holder
Fossil Outlet Store
08.1999 - 08.2000Read More
Gavilan Colledge
GED
Read More