Nicole Gay
Middleburg,FL
Summary
Professional with experience in case management, prepared to make significant impact. Strong focus on collaboration and achieving results under changing conditions. Skilled in client advocacy, resource coordination, and crisis intervention. Reliable team player known for adaptability and effective communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
Children's Home Society Of Florida
04.2024 - Current
- Maintained up-to-date knowledge of industry trends and best practices by attending professional conferences and participating in continuing education opportunities.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
- Provided support to program participants by arranging services and sourcing relevant support.
- Enhanced client well-being by developing personalized case management plans.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
- Informed program participants of community resources, mental health counseling and job placement services.
- Adhered to strict confidentiality guidelines to protect participant information.
- Studied mental health disorders and common personal struggles.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
- Established rapport with diverse client populations by demonstrating empathy and cultural competency in all interactions.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Safekeeper
Jewish Community Alliance
10.2023 - 03.2024
- Assisted in classroom management to promote a respectful and productive learning atmosphere.
- Fostered a positive classroom environment with consistent encouragement and support for students.
- Organized materials and resources for lessons to ensure smooth daily operations.
- Collaborated with parents and guardians to build strong communication channels for student success.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Family Services Counselor
Jewish Family & Community Services
01.2022 - 10.2023
- Maintained confidential records and documentation in FSFN database.
- Attended and participated staff meetings and training seminars.
- Conducted intake interviews and completed FSFN assessments to understand client needs and discover issues that affect treatment.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Served as a liaison between clients and external agencies such as schools or healthcare providers, ensuring seamless coordination of services.
- Established trust with clients through active listening, empathy, and nonjudgmental counseling approaches.
- Liaised with community organizations and provided resource and treatment referrals.
- Maintained detailed case records to track client progress, evaluate program effectiveness, and inform future interventions.
- Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
- Maintained open lines of communication with supervisors regarding case status updates, seeking guidance and support as needed.
- Conducted home visits to assess living conditions and offer tailored recommendations for creating safer environments for children.
- Reduced the number of child welfare cases by implementing preventive measures and early intervention strategies.
- Implemented crisis intervention strategies when necessary, helping families navigate challenging situations and maintain safety.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Psychosocial Rehabilitation Counselor
Community Rehabilitation Center
03.2020 - 12.2021
- Assisted individuals with addressing disabilities and developing career plans.
- Administered preliminary and comprehensive vocational assessments.
- Coordinated community resources and secured referrals.
- Promoted development of interviewing, resume writing, and etiquette skills.
- Evaluated clients'' progress regularly and adjusted rehabilitation strategies accordingly for better results.
- Facilitated group therapy sessions that fostered a supportive environment for clients working towards common goals.
- Developed strong rapport with clients through empathetic listening and clear communication skills, leading to increased trust in the therapeutic process.
Registered Behavioral Technician
InBloom Behavioral
01.2019 - 05.2019
- Established rapport with clients through active listening and positive reinforcement.
- Responded to behavioral crises by employing de-escalation techniques.
- Facilitated skill-building exercises, enhancing client competencies.
- Conducted role-playing scenarios to aid in social skills development.
- Maintained accurate logs for progress tracking and team communication.
- Assisted with creating a calm environment to support emotional regulation.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Promoted a safe environment, ensuring adherence to agency policies and procedures.
- Provided compassionate care while addressing clients'' unique needs and preferences.
Registered Behavioral Technician
Florida Autism Center
06.2016 - 10.2017
- Established rapport with clients through active listening and positive reinforcement.
- Responded to behavioral crises by employing de-escalation techniques.
- Facilitated skill-building exercises, enhancing client competencies.
- Maintained accurate logs for progress tracking and team communication.
- Assisted with creating a calm environment to support emotional regulation.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Improved communication skills among clients through targeted social skills training interventions.
- Participated in ongoing professional development to stay current on best practices within the field of Applied Behavior Analysis.
Group Home Worker
Angelwood
03.2016 - 09.2016
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong relationships with residents, fostering trust and open communication.
- Ensured strict adherence to regulatory guidelines, maintaining an up-to-date understanding of relevant healthcare laws and regulations.
- Managed medication administration accurately, ensuring proper dosage and timing according to physician orders.
- Documented daily progress notes, tracking resident milestones and reporting any concerns promptly to supervisors or case managers as needed.
- Prepared healthy meals, maintained clean environments and laundered clothes.
- Assisted patients with personal care, social interaction and emotional support.
- Served as an advocate for group home residents when communicating with family members or other external parties involved in their care.
- Facilitated conflict resolution among group home residents as needed, promoting a positive living environment for all individuals involved.
- Maintained a safe, clean, and organized environment for group home residents by performing housekeeping tasks.
Adult Day Care
Dye Clay Family YMCA
03.2014 - 05.2015
- Aided with bowel and bladder care, respecting privacy and dignity of the resident.
- Communicated effectively with supervisors regarding emerging issues or concerns impacting program operations or client welfare.
- Assisted in providing adequate nutrition by providing meals and nourishment to residents.
- Safeguarded client well-being, monitoring vital signs and reporting any significant changes in health or behavior.
- Promoted client participation in recreational activities, supporting physical fitness and overall wellbeing.
- Assisting adults with disabilities such as Down Syndrome, Cerebral Palsy, Etc.
Education
Bachelor of Arts - Child Psychology
University of North Florida
Jacksonville, FL04-2016
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05-2009
Skills
- Client advocacy
- Ethical practice
- Service planning
- Referrals
- Case assessment
- Positive attitude
- Problem-solving
- Time management
- Multitasking and organization
- Cultural history
- Organization and multitasking
- Critical thinking
- Clear communication
Certification
Behavioral Health Case Manager Certification
CPR Certification
Languages
English
Native or Bilingual
Timeline
Targeted Case Manager
Children's Home Society Of Florida
04.2024 - Current
Safekeeper
Jewish Community Alliance
10.2023 - 03.2024
Family Services Counselor
Jewish Family & Community Services
01.2022 - 10.2023
Psychosocial Rehabilitation Counselor
Community Rehabilitation Center
03.2020 - 12.2021
Registered Behavioral Technician
InBloom Behavioral
01.2019 - 05.2019
Registered Behavioral Technician
Florida Autism Center
06.2016 - 10.2017
Group Home Worker
Angelwood
03.2016 - 09.2016
Adult Day Care
Dye Clay Family YMCA
03.2014 - 05.2015
Behavioral Health Case Manager Certification
CPR Certification
Bachelor of Arts - Child Psychology
University of North Florida
High School Diploma -
Royal Palm Beach High School
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