Nicole Gilcrease
The Dalles,OR
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Day Supports Manager
Community Access Services
02.2024 - Current
- Led cross-functional teams in the successful planning, execution, and delivery of complex programs within budget and timeline constraints
- Developed detailed project plans, including timelines, milestones, tasks assignments, and dependencies
- Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery
- Facilitated effective communication among team members, senior management, clients/vendors throughout the program lifecycle
- Identified risks and issues proactively; developed mitigation strategies to minimize their impact on the program's outcomes
- Conducted regular status meetings with project teams to review progress against goals and address any challenges or roadblocks
- Ensured compliance with regulatory requirements by implementing appropriate controls within the program framework
- Coordinated change management activities associated with program initiatives; ensured smooth transition for impacted stakeholders/users
- Implemented performance measurement systems to track key metrics related to program success criteria (e.g., ROI)
- Provided leadership guidance and mentorship to project managers/team leads within the program portfolio
- Analyzed data trends/metrics related to programs' performance; identified areas for improvement/optimization
Direct Support Professional
Premier Community Supports, LLC.
08.2023 - 10.2024
- As a Direct Support Professional (DSP), I provide assistance and support to individuals with disabilities or special needs. My responsibilities include helping with daily activities, fostering independence, providing emotional support, and implementing individualized care plans.
Lodging Administrative Assistant
Oak Street Hotel & Vacation Homes
04.2023 - 08.2024
- Managed the booking of Vacation homes through various software including Airbnb and VRBO
- Collected payments for each guest stay and applied it to accounting software
- Built and maintained relationships with guests and owners of vacation homes
- Inspected homes for safety regulations annually
- Communicated with Owners of maintenance concerns, rental terms, and guest exceptions
- Coordinated and planned for breakfast service and tea service
- Scheduled and guided tours for potential home renters
- Scheduled housekeeping staff and coordinated daily housekeeping tasks
- Provided clerical support for property management department
Lead Medication Technician-Memory Care
Flagstone Assisted Living
06.2022 - 04.2023
- Monitored the well-being of various residents and notified nursing staff of changes
- Administered oral, topical, and subcutaneous medications
- Processed medication orders and medical communications
- Audited medication room according to state regulations
- Answered multiple phone lines and directed calls to the appropriate department
- Updated resident service plans and/or information
Residential Care Assistant
Family Resource Home Care-Geras LLC
11.2021 - 03.2022
- Provided In Home Care for different clients with specific ADLs.
- Helped with Hoyer assist and transfers
- Medication management and medication reminders
- Assisted with light housekeeping and meal preparation
- Provided education for clients in diet and exercise
Lead Medication Technician
The Springs Living
09.2018 - 04.2021
- Managed a small staff of 6-9 Med Aides for re-training and continuing education
- Administering oral, topical, and subcutaneous medications
- Processed new medication orders from physicians and pharmacies
- Updated patient medication and monitoring charts
- Communicated with medical providers via fax or phone
- Answered multi-line phone system
Residential Caregiver
Visiting Angels
11.2017 - 08.2018
- As a Residential Caregiver, I was responsible for monitoring the well-being for my client, meal prep, running errands for the client, transportation to/from doctor's appointments and outings. I worked with families to update them on care for their families, reported important changes to the care manager as well as the client's primary care physician.
Sales Manager
TWO MEN AND A TRUCK
12.2013 - 08.2017
- Communicated with customers regarding move plans
- Coordinated moves with appropriate truck size and equipment
- Prepared and filed moving paperwork
- Set monthly, quarterly, and annual sales goals
- Assisted general manager with scheduling networking meetings and staff meeting
- Answered multi-line phone system
- Trained and scheduled customer service representatives
Education
Associate of Applied Science - Communications
Portland Community College
Portland, OR10-2024
H.S. Diploma - undefined
Ygnacio Valley High School
Concord, CA08-2010
Skills
- Team leadership
- Time management
- Decision-making
- Customer service
Accomplishments
- Collaborated with team of 15 in the development of CAS Day Support Activities program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR March 2024 to March 2026
- First Aid March 2024 to March 2026
- Food Handler Certification
- Driver's License
- BLS Certification
Community Access Services, 2025, Award in Growth & Leadership
I have taken medical terminology 1 and 2 for additional education in the healthcare field. 3
BLS & CPR Certified, recently renewed, expiration 2/2026
Timeline
Day Supports Manager
Community Access Services
02.2024 - Current
Direct Support Professional
Premier Community Supports, LLC.
08.2023 - 10.2024
Lodging Administrative Assistant
Oak Street Hotel & Vacation Homes
04.2023 - 08.2024
Lead Medication Technician-Memory Care
Flagstone Assisted Living
06.2022 - 04.2023
Residential Care Assistant
Family Resource Home Care-Geras LLC
11.2021 - 03.2022
Lead Medication Technician
The Springs Living
09.2018 - 04.2021
Residential Caregiver
Visiting Angels
11.2017 - 08.2018
Sales Manager
TWO MEN AND A TRUCK
12.2013 - 08.2017
H.S. Diploma - undefined
Ygnacio Valley High School
Associate of Applied Science - Communications
Portland Community College