Summary
Overview
Work History
Education
Skills
Timeline

Nicole Gilman

Brick Township ,NJ

Summary

Personable Office Administrator with (fifteen) years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Eager Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.


Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

26
26
years of professional experience

Work History

Administrator

CSS INC.
Farmingdale , NJ
01.2008 - Current
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated and distributed information to employees.
  • Designing filing systems
  • Reviewed supply requisitions

Office Administrative Assistant

Allcare Heating And Air Conditioning
Howell Township, NJ
02.2011 - 01.2022
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Maintained company files and records
  • Managed accounts payable and receivables
  • Prepared contracts and invoices
  • Helped with office organization
  • Scheduled customer appointments

Education

High School Diploma -

Howell High School, Farmingdale, NJ
06.1999

Skills

  • Multiple Priorities Management
  • Work Planning and Prioritization
  • Contract Processing
  • Information Confidentiality
  • MS Office
  • Verbal and Written Communication
  • Expense Monitoring
  • Document Verification
  • Upselling Techniques
  • Customer Service
  • Positive Attitude and Energetic
  • Outbound Calls
  • Efficient and Detail-Oriented

Timeline

Office Administrative Assistant - Allcare Heating And Air Conditioning
02.2011 - 01.2022
Administrator - CSS INC.
01.2008 - Current
Howell High School - High School Diploma,
Nicole Gilman