Nicole Gioffre

Reliable, professional, and resourceful office executive with a background in banking, lending, and customer service. Seeking a position to utilize skills and knowledge to provide exceptional customer service to clients while contributing to the success of the organization. Equipped to build positive relationships with customers by identifying their needs, paying attention to detail, communicating, and assist accordingly. Prepared to become an integral part as a customer relationship representative through hard work and dedication.

Money Handling

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Counted and packaged thousands of dollars worth of currency and coins.
• Balanced and organized cash register by handling cash, counting change and storing coupons.

Customer Service

• Assisted customers and remained poised and professional even in high-stress situations and with irate individuals.
• Completed special procedures for customers, such as ordering new checks, stopping payments or investigating identity theft.
• Assisted customers daily with setting up or closing accounts and signing up for new services.
• Completed domestic and international wires daily.
• Cross sold different products and services offered.

Fraud Prevention

• Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Monitored customer behaviors and upheld strict protocols to prevent theft of assets.

Administrative

• Accurately type seventy words per minute.
• Accurately input data.
• Filed, faxed, and scanned documents and sent to proper departments.
• Proficient in Microsoft Office.
• Knowledge of zoom and similar platforms.
• Strong time management and multitasking skills.

Professional References Available Upon Request.