Nicole Glatz
Milwaukee,WI
Summary
Results-driven Human Resources professional specializing in talent acquisition, employee relations, and performance management. Proven skills in fostering collaboration and driving strategic initiatives. Expertise in conflict resolution and organizational development contributes to a positive workplace culture, aligning HR practices with business needs to support growth.
Overview
23
23
years of professional experience
Work History
Human Resources Manager
Doubletree By Hilton
Milwaukee, WI
01.2025 - Current
- Led recruitment strategies to attract top talent and enhance employee retention.
- Streamlined onboarding processes, reducing time-to-hire and improving new employee satisfaction.
- Developed and implemented training programs to improve staff performance and compliance.
- Fostered a positive workplace culture through employee engagement initiatives and recognition programs.
- Collaborated with department heads to align HR strategies with organizational goals and objectives.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Managed conflict resolution processes, ensuring fair treatment and adherence to company policies.
- Conducted regular performance evaluations, providing constructive feedback and career development support.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Used technologically relevant digital systems to manage payroll and benefits programs.
Operations Manager
Chick Fill A
Glendale, WI
08.2023 - 01.2025
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Implemented process improvements to enhance efficiency and customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Area Supervisor/Training and Development Manager
Carisch INC/AES (Arby's Franchisee)
Milwaukee, WI
09.2003 - 08.2023
- Oversaw daily operations across multiple locations, ensuring compliance with company standards and policies.
- Trained and mentored team members to enhance performance and service quality in high-volume environments.
- Developed and enforced safety protocols, promoting a culture of workplace safety among team members.
- Collaborated with upper management to strategize promotional campaigns, driving customer engagement and revenue growth.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Education
Associate of Applied Science - Health Administration
UMA
Florida City05.2026
Skills
- HR policy development
- Employee relations management
- Workforce optimization
- Strategic decision making
- Budget and expense control
- Financial budget forecasting
- Professional growth initiatives
- Relationship building
- Goal-driven mindset
- Team collaboration enhancement
- Talent management
Timeline
Human Resources Manager
Doubletree By Hilton
01.2025 - Current
Operations Manager
Chick Fill A
08.2023 - 01.2025
Area Supervisor/Training and Development Manager
Carisch INC/AES (Arby's Franchisee)
09.2003 - 08.2023
Associate of Applied Science - Health Administration
UMA
LEADERSHIP
As an HR Manager, I demonstrate strong leadership by fostering a supportive, inclusive, and productive workplace. I lead with empathy, integrity, and clear communication while guiding employees, resolving challenges, and aligning HR initiatives with organizational goals. Through collaboration and strategic decision making, I help develop talent, strengthen team performance, and contribute to a positive company culture.
COMMUNICATION
As an HR Manager I communicate clearly and professionally with all levels of the organization. I ensure policies, expectations, and important updates are conveyed effectively while maintaining confidentiality and building trust. While using active listening and open dialogue, I address concerns, resolve conflict, and foster positive relationships between employees and management.
Personal Information
Title: Human Resources Manager