Nicole Gleason
Leominster,MA
Summary
Dynamic and dependable professional with extensive experience at Northeast Allergy, Asthma & Immunology. Expert in managing patient records and facilitating referrals while ensuring HIPAA compliance. Recognized for exceptional communication and multitasking skills, enhancing operational efficiency and patient satisfaction. Proven ability to train staff on electronic health record systems for improved performance.
Overview
9
9
years of professional experience
Work History
Administrator
Northeast Allergy, Asthma & Immunology
Concord, MA
02.2024 - Current
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated office calendars for medical staff.
- Assisted patients with insurance forms and billing inquiries efficiently.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Communicated with healthcare providers to facilitate timely referrals and follow-ups.
Lead Receptionist
Gleason Landscaping
Fitchburg, MA
04.2021 - 02.2024
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Greeted and assisted visitors with professionalism and courtesy.
- Handled customer inquiries, providing accurate information and resolving issues.
- Performed data entry into computer systems to maintain accurate records of customer information.
Lead Medical Receptionist
Pediatric and Adolescent Medicine
Wilbraham , MA
04.2016 - 03.2021
- Scheduled specialty and physician referrals while establishing necessary prior authorizations.
- Managed all incoming and outgoing patient records efficiently.
- Facilitated patient check-in and check-out processes to enhance workflow.
- Trained staff on Epic and E-clinical systems for improved operational performance.
- Triaged incoming calls to prioritize urgent patient needs.
- Ensured compliance with HIPAA regulations to protect patient information.
- Processed daily payments accurately to maintain financial integrity.
Education
Certified Nursing Assistant - Nursing Education
Cartaret Community College
New Bern, NC05-1993
Administrative Health Specialist - Health Administration
Porter And Chester Institute
Chicopee, MA04-2016
Skills
- Communication
- Dependable
- Expert customer service
- Multitasking
- Social skills
- Patient
Timeline
Administrator
Northeast Allergy, Asthma & Immunology
02.2024 - Current
Lead Receptionist
Gleason Landscaping
04.2021 - 02.2024
Lead Medical Receptionist
Pediatric and Adolescent Medicine
04.2016 - 03.2021
Certified Nursing Assistant - Nursing Education
Cartaret Community College
Administrative Health Specialist - Health Administration
Porter And Chester Institute