NICOLE GLOVER
Burlington,NC
Summary
Accomplished sales leader with experience in driving revenue growth and team development. Proven ability to analyze market trends, implement effective sales strategies, and lead high-performing teams, resulting in significant revenue increases and a commitment to operational excellence across multiple sales environments.
Overview
4
4
years of professional experience
Work History
Inbound Sales Representative
Spectrum
06.2025 - Current
- Achieved or surpassed monthly performance metrics consistently
- Managed high-volume inbound calls from customers to facilitate service setup
- Assisted customers with product inquiries and service options by having product knowledge
- Directed and motivated team of agents as team captain to successfully reach collective targets
- Guided new class of agents through initial call processes and customer interactions
- Served as a mentor and dedicated mentor, focusing on training and development for new hires
Retail Sales Manager
T-Mobile
01.2024 - 05.2025
- Achieved 50% increase in sales revenue through strategic promotional events
- Took store from bottom of the district in sales to top within three months
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Coached and developed staff weekly to improve sales skills and operational effectiveness
- Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability
- Developed and executed marketing campaigns to increase foot traffic and promote new products
- Monitored company promotions and offers to provide timely updates to customers
District Sales Manager
Spirit Halloween
11.2021 - 12.2023
- Generated $2M in sales by monitoring market trends and consumer needs to adapt and modify sales strategies and approaches
- Planned and implemented regional operational strategy, reviewing performance with 4 store managers and 80+ employees to align team leadership with values and promote culture of achievement and responsibility
- Coached and developed the store managers on a weekly basis
- Sustained positive organizational culture through open communication, fostering employee relations, engagement, and recognition of accomplishments, minimizing employee turnover by 60%
- Raised more than $200K for the children's hospital between the stores
- Analyzed and addressed inquiries regarding payroll from employees to verify correct amounts, incorporating overtime, deductions, and bonuses
Education
Bachelor of Science - Criminal Justice
North Carolina Agricultural And Technical State University
Greensboro, NC12-2016
Skills
- Customer support
- Sales management
- Customer retention
- Relationship management
- Marketing strategies
- Market analysis
- Sales coaching
- Data analysis
- Reporting and analytics
- Microsoft Office
- Product knowledge
- Conflict resolution
- Communication skills
Timeline
Inbound Sales Representative
Spectrum
06.2025 - Current
Retail Sales Manager
T-Mobile
01.2024 - 05.2025
District Sales Manager
Spirit Halloween
11.2021 - 12.2023
Bachelor of Science - Criminal Justice
North Carolina Agricultural And Technical State University