Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Goins

Livermore,CA

Summary

Dynamic Center Store Operations Manager with a proven track record at Safeway, enhancing operational efficiency and staff management. Successfully implemented inventory systems, reducing waste and improving stock accuracy. Recognized for fostering a collaborative team environment, driving sales growth through innovative promotional strategies, and ensuring health and safety compliance.

Overview

25
25
years of professional experience

Work History

Center Store Operations Manager

Safeway
12.2024 - Current
  • Managed daily store operations, ensuring adherence to company policies and procedures.
  • Trained and supervised staff, enhancing team performance and service quality.
  • Implemented inventory management systems, improving stock accuracy and availability.
  • Monitored sales performance, identifying trends to optimize product placement.
  • Developed employee schedules, balancing labor costs with customer demand.
  • Conducted regular audits of store processes, identifying areas for efficiency improvements.
  • Collaborated with marketing teams on promotional strategies to increase foot traffic.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Implemented loss prevention measures, reducing shrinkage and improving overall store profitability.
  • Increased sales by Number% with special displays and promotions.
  • Managed store safety protocols and emergency response procedures, ensuring a secure environment for both staff and customers.
  • Collaborated with other managers to develop cross-functional solutions for increased store performance.
  • Optimized scheduling practices to ensure adequate staffing during peak hours while controlling labor costs.
  • Managed inventory levels for optimal product availability, minimizing stockouts and overstock situations.
  • Worked closely with the human resources department on hiring decisions to attract top talent for key roles within the store team.
  • Improved store efficiency by streamlining operational processes and implementing time-saving strategies.
  • Led process improvements initiatives that resulted in streamlined operations workflow across departments.
  • Oversaw store layout and visual merchandising to create an inviting shopping environment that drove customer engagement.
  • Facilitated regular staff meetings to discuss store goals, share updates on progress towards those objectives, and address any challenges or concerns collectively as a team.
  • Developed strong relationships with vendors to negotiate favorable terms, achieving cost savings and timely deliveries.

Retail Store Manager SD

Safeway
05.2010 - 12.2024
  • Managed daily store operations, ensuring compliance with company policies and safety standards.
  • Trained and supervised staff, fostering a collaborative team environment for improved service delivery.
  • Implemented inventory management procedures to maintain optimal stock levels and reduce waste.
  • Developed promotional displays to enhance product visibility and drive customer engagement.

Retail Manager ASD

Safeway
08.2006 - 05.2010
  • Managed daily store operations, ensuring smooth workflow and high customer satisfaction.
  • Trained and supervised staff, fostering a collaborative team environment.
  • Implemented inventory management strategies to reduce waste and improve stock accuracy.
  • Coordinated promotional events, enhancing customer engagement and driving sales growth.

Retail Manager SD

Albertsons
11.2000 - 08.2006
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Trained and supervised staff, fostering a collaborative and efficient work environment.
  • Implemented inventory control measures to reduce shrinkage and optimize stock levels.
  • Enhanced customer service standards by developing team engagement initiatives.

Education

No Degree -

Evergreen Valley College
San Jose, CA

Skills

  • Operational efficiency
  • Health and safety compliance
  • Recruitment and hiring
  • Staff management

Timeline

Center Store Operations Manager

Safeway
12.2024 - Current

Retail Store Manager SD

Safeway
05.2010 - 12.2024

Retail Manager ASD

Safeway
08.2006 - 05.2010

Retail Manager SD

Albertsons
11.2000 - 08.2006

No Degree -

Evergreen Valley College

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Nicole Goins