Nicole Gomez
Miami,FL
Summary
Dependable Coordinator that provides excellent patient care and hospitality. I posses strong communication and interpersonal skills with demonstrated ability to manage priorities and exceed standards in our donor requests. I am an organized and detail-oriented professional with strong work ethic and dedication to achieving goals. I am skilled in documentation systems, managing calendars and scheduling appointment for our donors. I work well alongside our foundation team and have been acknowledged for assisting in having three new families join our Giving Society team.
Overview
14
14
years of professional experience
Work History
Giving Society Coordinator
Baptist Health South Florida
03.2023 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- I provide healthcare guidance, advice, and work along others to make appointment for Donors who make up the BHSFF Giving Society.
- I meet and greet our donors for qualified appointments and visits to ensure their experience is smooth and unremarkable.
Centralized Scheduler
Baptist Health South Florida
09.2020 - 03.2023
- Demonstrate knowledge of medical terminology and completion of diagnostic images exams
- Ensure patients end the call with all relevant information, materials, and supplies
- Advise patients of schedule openings and ensure clear understanding of appointment details
- Greet patients with warm, welcome attitude
- Demonstrate knowledge of insurance providers and if authorizations and refferals are needed
- Update patient records through computer database ensuring the use HIPPA laws
- Schedule approximately 40 patient appointments each day
- Handle busy, multi-line phone system
- Register new patients and update information for current patients
- Maintain all patient confidentiality regulations.
Hallmark rewards agent, Expedia Cruise Agent
Sykes Enterprises, Incorporated
01.2020 - 07.2020
- Manage itineraries and process registrations daily
- Answer inquiries and make suggestions as needed
- Handle busy, multi-line phone system
- Record detailed messages and reply in timely fashion
- Greet all customers with warm, friendly attitude
- Provide outstanding customer service to over 60 customers daily
- Repond with positive attitude and sense of urgency
- Anticipate the needs of customers and provide suggestions proactively
- Make, cancel, and modify cruise reservations according the customer wants and needs.
Pre-Registration Representative
Baptist Health South Florida
07.2011 - 08.2012
- Assistted in the verification of patients insurance coverage for upcoming medical appoitnments
- Informed patients of benefits wether it be deductible, copayments, or any financial responsibility
- Upheld the companies quality standards and surpassed all expectations in Quality Assurance.
After School Care Leader
Dante B Fascell Elementary School
09.2010 - 07.2011
- Provide support and assistance to students throughout the after school care period day
- Assissted in helping to complete homework and projects before going home
- Organized small lesson plans to use after school so that students may continue to learn in a fun while under my care for five hours.
Education
Bachelor of Science - Organizational Leadership
Barry University
Miami, FL07.2026
Media
Felix Varela High School
MIAMI, FL07.2009
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Scheduling and calendar management
- Phone and Email Etiquette
- Workflow Optimization
- Hospitality
Hobbies and Interests
- Spending time with my family
- Painting
- Building
- Baking
- Part owner of Bruzzos Brulees
Languages
Spanish
Professional Working
Timeline
Giving Society Coordinator
Baptist Health South Florida
03.2023 - Current
Centralized Scheduler
Baptist Health South Florida
09.2020 - 03.2023
Hallmark rewards agent, Expedia Cruise Agent
Sykes Enterprises, Incorporated
01.2020 - 07.2020
Pre-Registration Representative
Baptist Health South Florida
07.2011 - 08.2012
After School Care Leader
Dante B Fascell Elementary School
09.2010 - 07.2011
Bachelor of Science - Organizational Leadership
Barry University
Media
Felix Varela High School
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