Nicole Gonsalves
Kaneohe
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Relationship Banker I
Bank of Hawaii
09.2015 - 03.2025
- Process customer deposits, payments, withdrawals, wires and transfer.
- Assist customers with opening of new accounts, which included checking, savings, loans, CD's, and IRA accounts.
- Research both external and internal customers complaints and disputes.
- Assist customers in achieving financial goals by recommending products and services based on their needs.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Provided notary services to customers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve customer service.
Wire Transfer Specialist I
Bank of Hawaii
09.2014 - 09.2015
- Managed high-volume wire transfer requests efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
- Followed up with customers to confirm wire transfer
- Ensured that all wires were sent out by deadline.
Senior Teller
Windward Fcu ( Koolau FCU)
11.2013 - 09.2014
- Assisted members with their everyday transactions which included deposits, withdrawals, wires and transfer.
- Ordered cash for the branch to maintain cash supply on hand.
- Assisted with the buy/sells for vault.
- Balanced the vault at the end of the day.
Teller II
Bank of Hawaii
09.2005 - 11.2013
- Assist customers with their everyday banking needs which included deposits, withdrawals, wires and transfers.
- Increased cross-selling opportunities by identifying customer needs and recommending banking products.
- Demonstrated adaptability during peak business hour.
- Assisted with balancing of the vault when needed.
- Provided training to new tellers.
Education
High School Diploma -
Castle High School
Kaneohe, Hi06-1997
Skills
- Customer Service-oriented
- Sales expertise
- Cash handling
- Teamwork and collaboration
- Multitasking
- Problem solving
- Reliability
- Decision-making
Accomplishments
- Received Customer Service Hall of Fame award for getting over 10 perfect secret shopper score.
Timeline
Relationship Banker I
Bank of Hawaii
09.2015 - 03.2025
Wire Transfer Specialist I
Bank of Hawaii
09.2014 - 09.2015
Senior Teller
Windward Fcu ( Koolau FCU)
11.2013 - 09.2014
Teller II
Bank of Hawaii
09.2005 - 11.2013
High School Diploma -
Castle High School
Certification
Forrester Certificatiom for CX.
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