Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Gort

Gilbert,AZ

Summary

Talented business technical analyst proudly offering several years' experience in business requirements assessments and problem solving. Observant of client needs and applying knowledge to define the appropriate solutions. Determined visionary boasting a tireless work ethic, exemplary communication skills and to think critically in all situations. A sharp Technical Analyst known for providing a high level of support and assistance to clients and internal staff members.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Technical Analyst

Genius Avenue
Tucson, AZ
09.2023 - Current
  • Research, troubleshoot, and document technical problems
  • Collaborate with Project Management and Development teams
  • Defining acceptance criteria and writing user stories
  • Participated in Agile sprint planning sessions, stand-ups, and actively contributing ideas for process enhancements
  • Establishing new data integrations
  • Manage the outsource team
  • Analyzed workflow inefficiencies and recommended system improvements, resulting in a 20% enhancement in operational efficiency
  • Provide technical support for EDI connections, SFTP transmissions, and other data exchange processes
  • HTML support
  • Assist in QA and Acceptance testing
  • Primary escalation point for the Client Services team, addressing and resolving technical issues reported by clients or internal members.

Team Lead Client Services

Genius Avenue
Tucson, AZ
04.2022 - 01.2024
  • Complete client requests in time sensitive manner
  • Lead team of 4-5
  • Primary point of contact for escalation requests/issues
  • Manage team requests
  • Manage new and renewing business
  • Conduct regular reviews, manage team balance
  • Conduct trainings for new employees
  • Handling sensitive member information
  • Troubleshoot database and client issues
  • Research, troubleshoot, and document technical problems
  • Work closely across multitude of departments daily.

Client services specialist

Genius Avenue
Tucson, AZ
10.2019 - 04.2022
  • Complete client requests in time sensitive manner
  • Lead team of 4-5
  • Primary point of contact for escalation requests/issues
  • Manage team requests
  • Manage new and renewing business
  • Conduct regular reviews, manage team balance
  • Conduct trainings for new employees
  • Handling sensitive member information
  • Troubleshoot database and client issues
  • Research, troubleshoot, and document technical problems
  • Work closely across multitude of departments daily.

Lead Surgical Technician

Pet Haven Animal Hospital
Mesa, AZ
06.2019 - 10.2019
  • Utilizing sterile technique, operating anesthesia
  • Operating dental prophylaxis, dental radiographs
  • Ensuring proper patient care post op
  • Developing relationships with vendors and clients
  • Phlebotomy, pharmacy assistance, restraint, general lab skills.

Veterinary Surgical Technician

Arizona Canine Orthopedics and Sports Medicine
Scottsdale, AZ
10.2018 - 06.2019
  • Scheduling appointments, providing friendly client service, processing transactions, clerical duties, oversee inventory and supplies needed
  • Review all client paperwork before processing/filing
  • Organizing and filing invoices and medical records
  • Operating anesthesia, dental prophylaxis, dental radiographs, general lab skills, phlebotomy, radiographs, and proper radiographic positioning, setting up surgical suite with proper instruments, keeping surgical suite stocked and clean.

2nd Lead Surgical Technician

Del Lago Animal Hospital
Scottsdale, AZ
04.2016 - 10.2018
  • Providing personable client service, scheduling appointments using multi-line telephone system, processing transactions, general clerical duties
  • Organize inventory and order needed supplies
  • Review/edit client paperwork and medical records
  • Anesthesia, phlebotomy, utilizing proper and safe restraint methods, lab skills
  • Providing excellent patient care to post op and hospitalized patients.

Education

Bachelor of Science - Criminal Justice

AIU – American Intercontinental University
01.2024

Associates of Applied Science - Forensic Science

Phoenix College
05.2022

Veterinary Technician Program -

Pima Medical Institute
04.2016

Skills

  • Microsoft Suites proficient
  • Leadership
  • Problem-Solving
  • Critical thinking
  • QA/Acceptance Testing
  • HelpDesk
  • Salesforce
  • Azure DevOps
  • Diagnostics and troubleshooting
  • Remote Technical Support
  • Quality Assurance
  • Agile Methodology
  • Interpersonal Skills

Certification

  • Multiple LinkedIn Learning Certifications

Timeline

Business Technical Analyst

Genius Avenue
09.2023 - Current

Team Lead Client Services

Genius Avenue
04.2022 - 01.2024

Client services specialist

Genius Avenue
10.2019 - 04.2022

Lead Surgical Technician

Pet Haven Animal Hospital
06.2019 - 10.2019

Veterinary Surgical Technician

Arizona Canine Orthopedics and Sports Medicine
10.2018 - 06.2019

2nd Lead Surgical Technician

Del Lago Animal Hospital
04.2016 - 10.2018

Bachelor of Science - Criminal Justice

AIU – American Intercontinental University

Associates of Applied Science - Forensic Science

Phoenix College

Veterinary Technician Program -

Pima Medical Institute

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Nicole Gort