Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Gould

Bloomington,IL

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

30
30
years of professional experience

Work History

Barber/Stylist

Self Employed
03.2021 - Current
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.

Part Time Assistant

Natural Resource Conservation Service
08.2014 - 06.2015
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Police Officer

Peoria Public Schools District 150
08.1999 - 09.2003
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Ensured the safety of faculty and students by patrolling grounds.

Police Officer

Bradley University
02.1995 - 08.1999
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Monitored campus vicinity to safeguard students and staff.
  • Collaborated with city and county officers during emergency calls.

Education

Bachelor of Science - Agriculture Agronomy

Illinois State University
Normal, IL
12-2012

Skills

  • Quick learner
  • Verbal communication strength
  • Team collaboration
  • Highly motivated self-starter
  • Client consultation
  • Strong leader

Timeline

Barber/Stylist

Self Employed
03.2021 - Current

Part Time Assistant

Natural Resource Conservation Service
08.2014 - 06.2015

Police Officer

Peoria Public Schools District 150
08.1999 - 09.2003

Police Officer

Bradley University
02.1995 - 08.1999

Bachelor of Science - Agriculture Agronomy

Illinois State University

Similar Profiles

CREATE PROFILE
Nicole Gould