Nicole Granados
Watchung
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving
Overview
16
16
years of professional experience
Work History
Automotive Sales Representative
Nissan of North Plainfield & Generation Nissan
06.2022 - Current
- Engaged customers to identify needs and recommend suitable vehicle options.
- Developed product knowledge through ongoing training and vendor resources.
- Executed sales presentations, highlighting key features and benefits of vehicles.
- Developed deep product knowledge to effectively communicate features and benefits to customers.
- Managed customer inquiries via phone, email, and in-person interactions.
- Assisted clients in selecting vehicles that met their needs and budget requirements.
- Nissan Award of Excellence
- Collaborated with IT department to troubleshoot technical issues, ensuring minimal downtime for call center operations.
- Maintained accurate records of customer interactions and transactions within CRM system.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction and loyalty.
- Worked well in a team setting, providing support and guidance.
- Managed over 50-80 calls day
Package Handler
FedEx Home Delivery
09.2017 - 09.2018
- Reported all equipment failures and malfunctions to supervisor.
- Stocked, staged and transported goods.
- Divided cargo received by account Number and intended location.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Loaded and unloaded pieces into boxes for shipment.
- Received, stored and shipped goods and materials.
- Stacked and transported all overstock to storage areas.
BDC SALES
Route 22 Nissan
10.2016 - 05.2021
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Greeted customers in a timely fashion while quickly determining their needs.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
- Consistently hit and exceeded sales goals by 20%.
Teller
Wells Fargo Bank
02.2016 - 11.2016
- Organized, stocked and maintained the teller window area.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Collected member loan payments.
- Processed exchange and foreign currency.
- Handled various accounting transactions.
- Maintained compliance with banking regulations and internal policies.
- Assisted customers with account inquiries and resolved issues efficiently.
- Processed daily transactions with accuracy and attention to detail.
Customer Service Consultant
ShopRite of Elizabeth
06.2010 - 12.2016
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Well-versed in operating cash registers and adding machines
- Highly skilled in accepting checks, cash, and other forms of payment from customers
- Proven ability to count the cash in drawer at the start and end of shift
Education
Associate of Science - Biology
Union County College Cranford Campus
Cranford, NJHigh School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ2011
Skills
- Customer service-oriented
- Cash register familiarity
- People-oriented
- Retail merchandising specialist
- Bilingual in Spanish
- Sales experience
- Highly competitive
- Organized
- Heavy Equipment Operator
- Friendly demeanor
- Strong work ethic
- Outstanding interpersonal skills
- Goal-oriented
- Researched sales leads
- Self-motivated
- Customer service
Timeline
Automotive Sales Representative
Nissan of North Plainfield & Generation Nissan
06.2022 - Current
Package Handler
FedEx Home Delivery
09.2017 - 09.2018
BDC SALES
Route 22 Nissan
10.2016 - 05.2021
Teller
Wells Fargo Bank
02.2016 - 11.2016
Customer Service Consultant
ShopRite of Elizabeth
06.2010 - 12.2016
Associate of Science - Biology
Union County College Cranford Campus
High School Diploma -
Alexander Hamilton Preparatory Academy