Nicole Granlund
Weidman,MI
Summary
Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and support. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Personable and dedicated Customer Service Representative with extensive experience in Pest Control, Motor Sports, and Agricultural industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Service Advisor
Central Motor Sports
Mt. Pleasant , MI
09.2023 - 02.2024
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Provided support for technicians and Service manger.
- Balanced register at end of shift.
- Processed payments.
- Answered phone calls and responded to questions and concerns.
- Developed strong relationships with customers by providing exceptional customer service.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Examined records and papers to verify warranty and service contract coverage.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Recommended additional, useful services to customers to increase overall sales.
Service Advisor
Recker Welding and Repair
Weidman, MI
03.2022 - 09.2023
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Followed up with existing customers regarding past services performed on their vehicles.
- Maintained records of customer interactions and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Rose Pest Solutions
Grandville, MI
07.2018 - 02.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments, meetings and events for management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Maintained accurate department and customer records.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Bachelor of Arts - Communication Studies
Western Michigan University Homer Stryker M.D. School of Medicine
Kalamazoo, MI07-2014
Skills
- Quality Control
- Service Recommendations
- Documentation and Reporting
- Repairs Scheduling
- Clerical Support
- Data Entry
- CRM Software
- Price Quoting
- Cost Estimation
- Customer Service
- Service Estimates
- Customer Retention
- Records Oversight
- Client Rapport
- Strong Work Ethic
Affiliations
Racker
- Active in my church community
- Volunteer for Right to Life
- Volunteer and Pregnancy Resource Center
- Volunteer at local animal shelters
Accomplishments
- Honor roll student
References
References available upon request.
Timeline
Service Advisor
Central Motor Sports
09.2023 - 02.2024
Service Advisor
Recker Welding and Repair
03.2022 - 09.2023
Administrative Assistant
Rose Pest Solutions
07.2018 - 02.2023
Bachelor of Arts - Communication Studies
Western Michigan University Homer Stryker M.D. School of Medicine
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