Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE GREVING

Ottawa,KS

Summary

I am excited to make the change from the business world to working with children. I will bring a positive attitude and a willingness to learn. I believe working with children gives me the opportunity to support their growth in a meaningful way. I'm drawn to this role because my husband and I are raising our second grandson, who has a Global Learning Disability. Being closer to home will allow me to care for him more directly while also helping other children who face unique challenges. I believe my experience with him will help me understand and support other students who need extra attention, ensuring they have the resources and encouragement to succeed. This role allows me to blend my passion for children's well-being with the flexibility to care for my family, and that balance is incredibly important to me.

Overview

34
34
years of professional experience

Work History

Customer Service Representative

Gill Studios Inc.
01.1998 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Daycare Teacher

Kreative Korner Daycare
01.1990 - 08.1992
  • Helped the lead teacher come up with daily lessons, projects, schedule, and meal planning.
  • Promoted early literacy skills through engaging story time sessions.
  • Supported the lead teacher in monitoring student behavior, enforcing rules and addressing issues as they arose.
  • Served as a reliable substitute teacher when needed, quickly adapting to various classroom environments and maintaining consistent expectations for student behavior.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Education

High School Diploma -

Louisburg High School
Louisburg KS
05-1991

Skills

  • Active listening
  • Adaptability and flexibility
  • Time management
  • Conflict resolution
  • Paperwork processing
  • Filing
  • Office equipment proficiency
  • De-escalation techniques
  • Sales expertise
  • Report preparation
  • Account management

Timeline

Customer Service Representative

Gill Studios Inc.
01.1998 - 04.2024

Assistant Daycare Teacher

Kreative Korner Daycare
01.1990 - 08.1992

High School Diploma -

Louisburg High School
NICOLE GREVING