Nicole Grover
Fairview Heights,IL
Summary
Dynamic and results-oriented professional with extensive experience in customer service, sales, and administrative roles across diverse industries. Proven ability to streamline operations and enhance efficiency, demonstrated through successful tenures at Pizza Hut, St. Louis Bread Company, United Seating and Mobility. and Warning Lites. Expertise in payer authorization, insurance verification processes, and sales management, coupled with a strong commitment to helping individuals meet mobility needs. Adept at quickly adapting to new challenges while fostering positive relationships with clients and team members, consistently striving for excellence in every endeavor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inside Sales/Office Manager
Warning Lites of Southern Illinois
East Saint Louis, IL
08.2020 - 08.2024
- I started out at Warning Lites in 2020 with little to no experience in sales or traffic control. Since 2020 I have been promoted multiple times, and given a manager title after being sent to management classes. I'm a great team player and will strive to be your best employee.
- Supervised daily sales operations, ensuring team alignment with company objectives.
- Developed and implemented training programs for new sales staff to enhance product knowledge.
- Analyzed sales data to identify trends, informing strategic decisions and improving performance.
- Coordinated inventory management processes to maintain optimal stock levels and minimize shortages.
- Fostered relationships with key clients, enhancing customer satisfaction and loyalty through personalized service.
- Streamlined communication between departments, improving collaboration on sales initiatives and project execution.
- Led regular team meetings to discuss performance metrics, encouraging accountability and goal achievement.
- Implemented process improvements that increased efficiency in order fulfillment and reduced turnaround times.
- Collaborated closely with other department heads to ensure seamless integration between sales initiatives and other organizational objectives.
- Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
- Processed orders via telephone, email, and online orders from official company website.
- Designed and maintained official company website and sales.
Crew Member/Cashier
Wendy's
Collinsville, IL
07.2020 - 08.2020
- Crew member: cashier, order taking, customer service, keeping a clean environment. Team building skills
Funding Coordinator
Numotion
Hazelwood, MO
07.2012 - 07.2016
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Make copies of correspondence or other printed material.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Prepare and mail checks.
- Train and assist staff with computer usage.
Cook
St. Louis Bread Co
Fairview Heights, IL
11.2011 - 07.2012
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
CCR
Pizza Hut
Granite City, IL
08.2010 - 11.2011
- Check inventory records to determine availability of requested merchandise.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
- Recommend merchandise or services that will meet customers' needs.
- Inspect outgoing work for compliance with customers' specifications.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Education
High School Diploma -
Collinsville High School
Collinsville, IL05-2012
Skills
- Proficient in organization techniques
- Advanced Excel skills
- Effective communication
- Proficient in Microsoft Office
- Effective time management
- Service excellence
- Insurance coverage assessment
- Customer service
- Goal oriented
- Relationship building
- Motivational skills
- Task delegation
- Teamwork and collaboration
- Problem-solving
Certification
- Driver's License
- December 2023 to July 2024
Timeline
Inside Sales/Office Manager
Warning Lites of Southern Illinois
08.2020 - 08.2024
Crew Member/Cashier
Wendy's
07.2020 - 08.2020
Funding Coordinator
Numotion
07.2012 - 07.2016
Cook
St. Louis Bread Co
11.2011 - 07.2012
CCR
Pizza Hut
08.2010 - 11.2011
High School Diploma -
Collinsville High School
Additional Information
- Skills
- Customer Care Rep