TAMMY LUCE
PORTER ,TX
Work Preference
Summary
Results-driven Inside Sales and Office Manager with a proven track record in optimizing workflows, enhancing customer engagement, and leading successful teams. Expertise in problem-solving and task management to drive productivity and customer satisfaction.
Overview
35
35
years of professional experience
Work History
INSIDE SALES/OFFICE MANAGER
PUMP REPAIR OF TEXAS
HOUSTON , TEXAS
09.2019 - Current
- Managed daily operations of sales office, ensuring efficient workflow and productivity.
- Oversaw team scheduling to optimize coverage and enhance performance.
- Coordinated client communications to ensure seamless service delivery by sales team.
- Trained new staff on company policies and sales procedures for consistent standards.
- Maintained inventory records and ordered supplies regularly.
- Implemented office organization strategies to streamline processes.
- Assisted in developing sales strategies that enhanced customer engagement.
- Resolved client inquiries and issues with professionalism and efficiency.
- Implemented strategies that increased customer satisfaction levels.
- Ensured compliance with company policies and procedures related to sales operations.
- Monitored competitor activity in order to stay ahead of the competition.
- Created and maintained detailed records of sales, customer service inquiries and accounts receivable.
- Researched competitive pricing structures within the industry.
- Established goals for individual employees as well as overall objectives for the department.
- Coordinated travel arrangements for sales representatives visiting customers or attending conferences and seminars.
- Identified areas of improvement in processes, procedures, systems.
- Arranged and categorized documents and files to ensure easy access.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office supplies to replenish needed inventory before depletion.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Oversaw team scheduling to optimize coverage and productivity.
- Trained new staff on company policies and sales procedures.
CLERICAL/Data Entry Coordinator
KENNEDY FABRICATING
Splendora, Texas
10.2018 - 09.2019
- Translated raw data into meaningful information using statistical techniques.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Created visualizations using tools to present data insights clearly.
BILLING/REGISTRATION/INSURANCE VERIFICATION
Memorial Hermann Surgical Hospital Kingwood
KINGWOOD , TEXAS
06.2010 - 03.2018
- Processed insurance verification requests for various healthcare providers.
- Confirmed patient coverage details by effectively communicating with insurance companies, enhancing patient service.
- Ensured accuracy of insurance information by reviewing patient records and correcting discrepancies.
- Utilized electronic health record systems for efficient data entry and retrieval.
- Collaborated with healthcare staff to resolve discrepancies in patient information.
- Maintained compliance with insurance regulations and privacy standards.
- Assisted patients in understanding their insurance benefits and coverage options.
- Provided training and support to new team members on verification procedures.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Documented all pre-authorization requests, denials, and appeals accurately to support compliance and operational efficiency.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Evaluated policies and procedures related to Insurance Verification activities.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Examined claims, records and procedures to grant approval of coverage.
- Researched third party payer guidelines related to prior authorizations, coding and billing processes.
- Educated patients on their insurance benefits and coverage limitations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Coordinated hospital admissions for patients.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Assisted physicians with finalizing reports, speeches or presentations.
ACCOUNTS PAYABLE AND RECEIVABLE
PUMP SERVICE ADN REPAIR
HOUSTON , TEXAS
06.1991 - 03.2018
- Managed accounts payable and receivable for family-owned business.
- Ordered parts for scheduled pump technician jobs to ensure timely service.
- Assisted customers by handling incoming phone calls and addressing inquiries.
Education
High School Diploma -
CONROE HIGH SCHOOL
CONROE TEXAS 05-1991
Skills
- Record keeping
- Sales strategy
- Sales techniques operations
- Customer relationship management
- Client relations
- Customer service
- Workforce management
- Employee training
- Inventory management
- Data management
- Sales
- Task management
- Administrative support
- Collaborative work
- Problem solving
- Problem-solving abilities
- Relationship building
Timeline
INSIDE SALES/OFFICE MANAGER
PUMP REPAIR OF TEXAS
09.2019 - Current
CLERICAL/Data Entry Coordinator
KENNEDY FABRICATING
10.2018 - 09.2019
BILLING/REGISTRATION/INSURANCE VERIFICATION
Memorial Hermann Surgical Hospital Kingwood
06.2010 - 03.2018
ACCOUNTS PAYABLE AND RECEIVABLE
PUMP SERVICE ADN REPAIR
06.1991 - 03.2018
High School Diploma -
CONROE HIGH SCHOOL