Nicole Hall
New Orleans,LA
Summary
Motivated and experienced Store Manager with over 20 years of problem-solving and customer service expertise. Proven track record of improving customer satisfaction. Seeking opportunities to contribute to company success.
Overview
25
25
years of professional experience
Work History
Overnight Manager
Walmart
New Orleans, LA
07.2022 - Current
- Performed opening, closing, and shift change duties diligently to ensure consistent operational standards.
- Effectively setting goals, distributing workload, and overseeing staff performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted inspections of floor displays, identified any missing items, and promptly restocked merchandise.
- Enhanced store satisfaction rates by promptly assisting customers in locating items.
- Frequent interaction with managers from different shifts to discuss ongoing developments and policy revisions.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted performance evaluations and delivered continuous feedback to enhance employee performance.
Store Manager
Rainbow Shops
Houston, TX
10.2021 - 09.2023
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Enhanced profitability by delivering exceptional customer service, resulting in increased sales and reduced shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements..
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
Store Manager Trainee
Five Below
Houston, TX
08.2018 - 10.2021
- Answered questions about store policies and addressed customer concerns.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
Supervisor
Aramark
Houston, TX
01.2012 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues. 30 employees a day
Store Manager
Dollar Tree
Houston, TX
08.2016 - 08.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved optimal sales results and minimal shrinkage by offering exceptional customer service and strictly adhering to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
Shift Manager
McDonald's
Huntsville, TX
07.1999 - 01.2012
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked collectively with team members to elevate customer satisfaction.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
Education
Associate of Science - Medical Billing And Code
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2018
Associate of Science - Pharmacy Tech
Allied Medical & Health Services, Inc.
Glendale, CA04.2012
Associate of Science - Medical Assisting
University of Phoenix
ONLINE 03.2009
High School Diploma -
Mojave High School
North Las Vegas, NV06.2000
Skills
- Customer Services Supervisor - demonstrated excellence in planning staff and work flow to optimize a fluctuating workload demand while improving profitability and employee morale
- Upbeat and Positive Personality
- Administrative - develop work schedule Aptitude for learning and retaining computer programs such as , Words, Excel and MS Office
- Seasoned in conflict resolution
- Focused on customer satisfaction
- Strong organizational skills
- Self-Motivated
- Multitasking Abilities
- Dependable and Responsible
Timeline
Overnight Manager
Walmart
07.2022 - Current
Store Manager
Rainbow Shops
10.2021 - 09.2023
Store Manager Trainee
Five Below
08.2018 - 10.2021
Store Manager
Dollar Tree
08.2016 - 08.2018
Supervisor
Aramark
01.2012 - 03.2020
Shift Manager
McDonald's
07.1999 - 01.2012
Associate of Science - Medical Billing And Code
Ultimate Medical Academy - Clearwater
Associate of Science - Pharmacy Tech
Allied Medical & Health Services, Inc.
Associate of Science - Medical Assisting
University of Phoenix
High School Diploma -
Mojave High School
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