Nicole Hancheck
Dallas
Summary
Dynamic accounting professional with extensive experience at Santander, excelling in critical thinking and problem-solving. Proven track record in enhancing team performance and compliance through strategic account management and relationship building. Proficient in Microsoft Office, adept at managing multiple tasks under pressure while fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Manager of Accounting Services and Payments
Santander
01.2021 - 01.2025
- Developing associates' critical thinking skills from an individual level for maximum success and efficiency. I built strategies to assist with account maintenance, followed up with account audits, and conducted employee account reviews.
Process manager, Customer Service and Quality Control
Santander
01.2011 - 01.2021
- Develop and maintain strong business relationships with inter and external customers. Identified issues with the task of problem solving to prevent risk or harm to company and customers. Listened to calls throughout every department in the company to ensure customers' satisfactions and verified associates met company compliance needs.
Education
Diploma -
Eaglecrest HS
Aurora, CO01.2006
Some College (No Degree) - Business Administration And Management
Devry University
Mesquite, TXSkills
- Extensive knowledge of all office functions and general equipment
- Microsoft Office proficient
- Ability to manage multiple tasks in a pressured environment
- Excellent interpersonal skills, ability to work well with others in both supervisory and support staff roles
- Superlative team morale-building skills
- Problem solving
- Critical thinking
- Communication skills
- Risk assessment
- Work prioritization
- Relationship building
- Regulatory compliance
Hobbies and Interests
Writing and reading books, Producing Music, Playing Basketball
Timeline
Manager of Accounting Services and Payments
Santander
01.2021 - 01.2025
Process manager, Customer Service and Quality Control
Santander
01.2011 - 01.2021
Diploma -
Eaglecrest HS
Some College (No Degree) - Business Administration And Management
Devry University
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