Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Hann

Bangor

Summary

Detail-oriented Project Coordinator with a proven track record in customer service and problem-solving. Adept at managing workloads and fostering team collaboration to enhance operational efficiency.

Overview

18
18
years of professional experience

Work History

Project Coordinator

Protect Environmental (previously Radata)
Flanders
07.2021 - Current
  • Managed daily office workloads through strategic staffing and resource allocation.
  • Resolved customer inquiries and complaints effectively, fostering satisfaction and loyalty.
  • Established clear objectives for team members, enhancing performance, and accountability.
  • Coordinated assembly of permits and documentation for municipal compliance.
  • Conducted project analysis to verify completion, apply payments, and dispatch invoices.
  • Oversaw inventory management for the department, ensuring equipment availability for job completion.
  • Coordinated daily technician schedules to support operational goals.
  • Conducted quarterly meetings and surveys to review departmental performance, encourage innovative ideas, and implement changes that boosted operational efficiency.

911 Communications Supervisor

Warren County Communications
Washington
06.2011 - 05.2021
  • Received reports from public of crimes, fires and medical or police emergencies.
  • Rotated between ambulance, fire and law enforcement dispatch responsibilities in center fielding 500+ daily calls.
  • Gained deeper understanding of emergency situations by asking targeted questions.
  • Operated radio, telephone, and computer equipment at emergency response centers.
  • Supplemented caller details with additional information from available databases.
  • Prepared paperwork and announcements for officers.
  • Helped first responders understand situations and potential dangers by fully documenting available information.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Prioritized situations based on current injuries, weapons involved and potential for further danger.

Daycare Teacher

Kiddie Academy
Phillipsburg
04.2007 - 05.2021
  • Cultivated welcoming learning environments rooted in exploring new concepts and building developmentally appropriate skills.
  • Followed licensing guidelines and company standards for daily care of children.
  • Applied knowledge of early childhood development to evaluate student learning needs and promote growth.
  • Coordinated interactive activities to meet physical, emotional and social needs of children.
  • Created and assigned interactive lesson plans for basic early learning skills.
  • Kept parents informed of child's progress with detailed notes.
  • Provided basic care for children by feeding, changing diapers and grooming.

Education

Diploma -

Belvidere High School
Belvidere, Nj
06.2006

Skills

  • Customer service and support
  • Search engine optimization
  • Customer management
  • Spreadsheet tracking
  • Attention to detail
  • Workload management
  • Problem solving
  • Time management
  • Good judgment
  • Proposal development
  • Adobe applications
  • Employee scheduling
  • Schedule management
  • Project scheduling
  • Sales and marketing

Languages

English, Native

Timeline

Project Coordinator

Protect Environmental (previously Radata)
07.2021 - Current

911 Communications Supervisor

Warren County Communications
06.2011 - 05.2021

Daycare Teacher

Kiddie Academy
04.2007 - 05.2021

Diploma -

Belvidere High School

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