Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nicole Hansen

Annandale,VA

Summary

Seasoned Cage Manager with strong background in casino financial operations. Notable strengths include regulatory compliance, cash management and team leadership. Known for improving operational efficiency and maintaining strict adherence to industry rules and regulations. Brings proven ability to manage large sums of money, oversee cage operations, and lead teams while minimizing risk.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cage Manager

MGM National Harbor
National Harbor
10.2016 - 08.2024
  • Safeguarded casino bankroll
  • Instituted and enforced rules of the cage
  • Hired, scheduled, evaluated, and terminated all cage personnel
  • Enforced gaming rules including standard operating procedures
  • Implemented application of federal currency reporting requirements
  • Performed other cage supervision functions
  • Supervision of the cage and sportsbook cashiers and supervisors.

Cage Supervisor

Monticello Casino & Raceway
Monticello, NY
10.2005 - 10.2016
  • Safeguarded casino bankroll
  • Instituted and enforced rules of the cage
  • Enforced gaming rules including standard operating procedures
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Performed other cage supervision functions
  • Monitored cash drawer in multiple stations to ensure adequate cash supply
  • Supervised the cage cashiers.

Lead Cashier

Monticello Casino & Raceway
Monticello, NY
06.2004 - 10.2005
  • Executed customer transactions, including deposits, withdrawals, money orders, and checks
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Reconciled main bank with a zero error rate
  • Maintained friendly and professional customer interactions
  • Access Cash Redemption Kiosks for opening, fills, drops, repairs, and reconciliation.

Education

Bachelor of Science Criminology, Law, and Society -

George Mason University
Fairfax, Virginia
12.2024

Skills

  • Cash/Chip handling
  • Payroll
  • Scheduling
  • Purchasing/Inventory
  • Excellent time management skills
  • Leadership
  • Title 31 Compliance
  • Staff Training and Development
  • Policy Enforcement
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Complaint Resolution

Certification

  • MLGCA Licensed
  • Previously Licensed by NY Gaming Commission
  • GameSense Advisor

Timeline

Cage Manager

MGM National Harbor
10.2016 - 08.2024

Cage Supervisor

Monticello Casino & Raceway
10.2005 - 10.2016

Lead Cashier

Monticello Casino & Raceway
06.2004 - 10.2005

Bachelor of Science Criminology, Law, and Society -

George Mason University

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Nicole Hansen