Newton Acevedo

West Covina,CA

Summary

Dynamic professional with elite customer service skills and a proven track record in gaming operations. Known for reliability, punctuality, and effective problem-solving, ensuring a positive experience for both customers and employees.

Overview

years of professional experience

Work History

Lead Floor/Shift Manager

Hollywood Park Casino

03.2016 - 04.2025

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Oversee daily gaming operations.
Customer Service specialist.
Supervised tournaments (Black Jack, PGP, and Baccarat)
Supervised daily operations to ensure compliance with safety and quality standards of casino floor.
Dealt with any and all customer and employee problems.

Floor Supervisor/Floor Man

Hawaiian Gardens Casino

09.2005 - 11.2013

Supervised daily operations, ensuring compliance with gaming regulations and internal policies.
Trained and mentored staff on customer service best practices to enhance guest experience.
Monitored gaming activity, identifying potential issues and reporting them to upper management promptly.
Resolved guest complaints effectively, fostering positive relationships and loyalty among patrons.
Host to tournaments (Black Jack, PGP, Baccarat).

Floorman

Hustler Casino

07.2002 - 08.2005

Supervised gaming operations to ensure compliance with regulations and house rules.
Monitored table activity to enhance player experience and satisfaction.
Resolved customer disputes promptly, maintaining a positive gaming environment.

Floorman/Dealer Coordinator

Commerce Casino

03.1992 - 06.2002

Supervised gaming floor operations to ensure compliance with regulations and company policies.
Monitored gaming activities to prevent fraud and maintain integrity of games.
Facilitated dealer rotation on a daily basis.
Assisted in tournaments

Owner/Operator

Bowlers Emporium

02.1995 - 09.1999

Oversaw all aspects of business.
Manage inventory control, optimizing stock levels and minimizing waste.
Develop marketing strategies to increase brand visibility and attract new customers.
Managed sales.
Custom fitting and drilling of all bowling equipment.
Coached and ran private bowling lessons.

Education

High School Diploma -

Pioneer High School

Whittier, CA

Skills

Reliable
Punctual
Cash/Chip handling
Decision-making in all games
Elite Customer service

Employee training
Marketing
Problem Solving
Resolving any and all customer disputes

Timeline