William Gamez
Fresno,CA
Summary
Dynamic Shift Lead Manager at Wingstop with a proven track record in team training and customer service excellence. Skilled in food safety regulations and operational standards, I effectively coordinated staffing to enhance service efficiency and resolved escalated customer complaints, ensuring a positive dining experience. Reliable and adaptable, I thrive in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead Manager
Wingstop
07.2024 - Current
- Trained and supervised team members on operational standards and customer service protocols.
- Ensured adherence to food safety regulations and maintained cleanliness throughout the restaurant.
- Coordinated staffing schedules to optimize coverage during peak hours and enhance service efficiency.
- Monitored inventory levels and assisted in ordering supplies to minimize waste and improve cost management.
- Handled escalated customer complaints.
Education
High School Diploma -
Crescent View South
4348 W Shaw Ave06-2025
Skills
- Team training
- Customer service
- Food safety regulations
- Operational standards
- Adaptable
- Strong Communication Skills
- Reliable
- Multitasking Abilities
- Attention To Detail
- Store opening and closing
- Cash handling and management
Certification
ServSafe Certification
Timeline
Shift Lead Manager
Wingstop
07.2024 - Current
High School Diploma -
Crescent View South